From Process to Practice
Quickly evolve 2 of your Service Management processes. Leveraging best practice guidance, we lead your team to successfully and rapidly assess and improve your selected service management practices.
Modernizing service Management for The digital Age
Evolving from existing ITIL® processes to contemporary practices can be daunting. Especially as traditional consulting firms are encouraging a far-reaching roadmap spanning months, if not years. We tailor this rapid success program to your organization’s needs and deliver actionable plans designed to quickly achieve your goals and reap the benefits. After the workshop, our Subject Matter Experts (SMEs) deliver and discuss: The backlog of ideas and problem areas A presentation of actionable plans for proposed changes and improvements including identified assumptions, constraints, risks and mitigators.
Most popular = Change, Problem, Incident
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Prior to the workshop, the team begins our work with your project sponsor and key stakeholders, conducting scoping interviews to select your practices. We then conduct a preliminary current state assessment. Based on the agreed-upon scope, we help identify the practice improvement team members (optimally 5 to 9 key employees) who will be attending the workshop, as well as the format of collateral. Three-day (5-hrs per) Facilitated Improvement Sessions We begin with education on ITSM and ITIL 4 key concepts and practices within the agreed scope. Once we have level-set the attendees' knowledge, we facilitate the workshop activities including goal setting, gap analysis, backlog creation/refinement, and planning. This workshop allows you to engage your team in rethinking your approach to selected service management processes.
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snapshot Pre-workshop preparations – Scoping and scheduling Workshop day 1 – Introduction to ITSM, ITIL 4 & mini-assessment Workshop day 2 – Practice-related training Workshop day 3 – Practice improvement and planning Post-workshop activities – Socialize outcomes, execute plans
general management practices Architecture management Continual improvement* Information security management* Knowledge management Measurement and reporting Organizational change management Portfolio management Project management Relationship management* Risk management Service financial management Strategy management Supplier management* Workforce and talent management
from process to practice Details
Service Management Practices to pick from
service management practices Availability management Business analysis Capacity and performance management Change enablement* Incident management* IT asset management* Monitoring and event management* Problem management* Release management* Service catalog management Service configuration management* Service continuity management Service design Service desk* Service level management* Service request management* Service validation and testing
outcomes & collateral Backlog of ideas and problem areas Proposed changes Proposed improvement plans Assumptions, constraints, risks and mitigators
This innovative workshop leverages your existing investment as you transform, using the best practices of modern ITSM and ITIL 4.
*Included in ITIL 4 Foundation Course High-level overviews of all practices are covered in ITIL 4 Foundation
technical management practices Deployment management* Infrastructure and platform management Software development and management
Contact our SMEs