Agile Process Design Creating and Populating a Process Backlog Personas User Stories Themes Epics User Story Mapping Ordering and Maintaining the Process Backlog Process Design Sprints The Process Owner and Sprint Events Process Implementation Potentially Releasable Process Increment Definition of ‘Done’ Release Planning Agile Process Improvement Aligning Processes with Strategic Goals CSI Sprints and Plan-Do-Check-Act Sustaining Improvements Assessing Process Maturity Implementing Process Improvements Working with Line Managers Overcoming Resistance to Change Measuring Value Demonstrating Value Leading and Lagging Performance Indicators Critical Success Factors Key Performance Indicators Service Level Agreements Operational Level Agreements Conducting Measurement Reviews Communicating Performance
Certified Agile Process Owner (CAPO)
Detailed Course Agenda
Course Introduction Why Processes are Important Why Agility is Important Why the Process Owner Role is important Process Design Basics The Elements of a Process Process Owner Responsibilities Process Owner Knowledge, Skills and Attributes Selecting a Process Owner Related Roles Process Manager Global Process Owner Value Stream Owner Role of a Service Management Office (SMO) The Characteristics of an Agile Process Agile Basics What is Agile? The Agile Manifesto Why Agile Projects are Successful Scrum Basics Scrum Roles, Artifacts and Events Scrum Pillars Scrum in a Nutshell Scrum, Kanban or Both? Agile Service Management Basics Agile Service Management Value Agile Service Management Roles, Artifacts and Events Characteristics of an Agile Process Two Aspects of Agile Service Management Agile Process Design Agile Process Improvement
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Process Improvement Tools and Technologies Getting Started Challenges and Critical Success Factors Additional Sources of Information Sample Documents and Templates Exam Requirements, Exam-taking Tips, Sample Exam Glossary of Terms