Skookum Community Employment Services
NOTE: We are happy to provide an American Sign Language (ASL) interpreter or English as a Second Language (ESL) translation services upon request.
If you would prefer this information in an alternative format (for example: an alternative language, read aloud, audio computer file, in Braille or in large print, or other), please notify your Skookum staff member.
All policies and procedures are reviewed and refined annually to support individuals according to the Skookum Mission Statement. All policies apply to all Skookum CES services unless otherwise noted.
CES is committed to ensuring that our staff, persons served and other stakeholders exhibit awareness and sensitivity to the diversity and inclusion of our service delivery areas. This includes (but is not limited to) ethnicity, culture, age, disability status, veteran status, gender, gender identity or expression, sexual orientation, spiritual beliefs, socioeconomic status, and language.
Creating Opportunities for People of All Abilities
Welcome to Skookum Community Employment Services
Local program service offices and operational hours may very based on client need. Skookum offices are closed on the following holidays*:
New Year's Day Martin Luther King Jr. Day President's Day
Memorial Day Independence Day Labor Day
Columbus Day Veterans' Day Thanksgiving Day
*Some CES services may be provided based on client needs, on a case-by-case basis.
PO Box 5359
4525 Auto Center Way
Bremerton, WA 98312
Phone: (360) 475-0756 ext. 347
or (888) 343-0220 ext. 347 (Toll Free)
Hours: 8 am to 4 pm Monday - Friday
Port Townsend, WA
PO Box 1159
358 Benedict Street
Port Townsend, WA 98368
Phone: (360) 475-0756 ext. 347
or (888) 343-0220 ext. 347 (Toll Free)
Hours: 8 am to 4 pm Monday - Friday
Skookum is a non-profit organization that helps individuals of all abilities obtain and maintain employment. Skookum has been providing supported employment services for people with disabilities since 1988.
skookum mission statement
Services may be provided at the Skookum office in Bremerton or Port Townsend, at employer/volunteer sites in the community, or at another location of choice, depending on the service(s) received and client needs.
The Skookum Community Employment Services Values
We believe everyone has a voice and the right to be heard
We believe everyone has a right to paid employment and is employable
We believe everyone has the right to make choices and we will respect them
We believe everyone has value
This process helps us see what your work skills & strengths are, how you work in different environments, and the kinds of support or accommodations you might need. Skookum follows the Person-Centered approach in the Discovery Process.
Job shadowing, where you can look around, ask questions, and learn about different jobs
Informational interviews, where you can ask questions of an employer and get practice interviewing
A job tryout, where you work for a company for a limited amount of time on a volunteer basis and are given feedback
We will help with:
Creating a resume and cover letters
Creating and identifying appropriate job leads
Completing job applications
Preparing and practicing for job interviews
Filling out paperwork and job specific clothes
Facilitating vocational assessments
Job Coaching/Job Retention
Skookum will help by:
Helping you learn your job tasks
Checking in with you and your employer periodically to ensure you are meeting your employer’s expectations
Assisting if your job duties change and/or if you need extra training
Identifying and implementing needed accommodations for job success and support
Independent Living Skills Training
Services designed to help you overcome barriers in your life that make it difficult for you to find or keep employment. IL services are designed to help you become more independent in your day-to-day life.
May include help with:
Learning to ride public transportation
Managing your budget & paying your bills
Scheduling & attending doctors’ appointments
Home & personal organization skills
Interpersonal & social skills
Time management & attendance
Self-advocacy, self-care, & self-protection
Accessing community resources & benefits programs
To receive services from Skookum you must:
Be 16 or older. If you are an adult who has been appointed a legal guardian, your guardian must authorize all services, activities, and documents.
Have a documented disability and need support to participate in your local community or to find/keep a job.
Be able to care for medical or personal care issues such as toileting, feeding, hygiene, and taking medication –OR– have reliable support to address such needs. Skookum staff are not able to provide assistance with medical and personal care needs.
Be willing to actively participate in the program.
Have an accessible and available method of transportation. In most cases Skookum staff are not allowed to provide transportation.
Satisfy background checks requirements under some CES programs as per the Washington Administrative Code (WAC).
Have a way to pay for services, usually through one of the following agencies:
Jefferson County Developmental Disabilities Administration (DDA)
Washington State Department of Vocational Rehabilitation (DVR)
Washington State Department of Services for the Blind (DSB)
Foundational Community Supports (FCS) through Medicaid funding
Social Security’s Ticket to Work Program
NOTE: Private pay rates are available upon request to clients who are not paying for services through one of the agencies above.
As a client, you have a right to:
Be treated with respect and dignity.
Be free from any kind of neglect, humiliation, punishment or abuse (isolation, improper constraints, verbal, mental, physical, sexual, and/or being taken advantage of with your money or in any other way).
Be free from unfair treatment because of your race, color, origin, gender, religion, age, mental or physical disability, sexual orientation, gender expression or identity, genetic information, veteran status, or any other classification protected by federal, state or local law.
Have access to someone who can help you legally when you feel your rights have been violated and have them gather the facts and help resolve the issues.
Talk privately and confidentially about any concerns you may have.
Make a complaint and not have someone “get even” with you.
Client Rights and Responsibilities
Seek help or request information regarding self-help or support services that may be available and receive services that won’t put your job or services at risk.
Have privacy and confidentiality of your client records. Only permitted by law where Records may be released without your permission.
Obtain access to your own client records upon
Make choices and decisions regarding what services you receive, who provides those services, and the level and type of support you receive.
Receive information in a format of your choice that’s easy for you to understand.
Have quick access to information in order to make choices about your life.
Work in a respectful workplace.
CES Staff Training
Skookum CES is accredited through the Commission on Accreditation of Rehabilitation (CARF).
Staff is informed about national, state, and county laws.
Staff are required to follow a rigorous new hire and yearly training program to keep informed of policy and industry changes.
All CES staff who work with clients are required to obtain & maintain active First Aid and Cardiopulmonary Resuscitation (CPR) certification.
skookum practices & Policies
As a client, you are responsible for:
Reporting any abuse or unfair treatment by anyone to someone who will help you.
Letting your Community Employment Specialist know when you are having trouble doing your job duties.
Letting your Community Employment Specialist know if you have any questions about the services you are receiving.
Following Skookum’s policies and procedures: Respectful Workplace, Safety Policies.
Keeping appointments with Community Employment Specialists.
Letting your Community Employment Specialist know if there are any changes, such as to your health or contact information
Understanding that your client rights may need to be waived or end if there is an emergency in which you are considered to be dangerous to yourself or others.
Understanding that you will be an employee of the business/department that hires you. Skookum does not hire all job seekers through CES.
When Skookum reaches client capacity, we communicate with the referring partners.When we are able to accept more clients, another communication will be sent to the referring partners. Please also see Skookum’s Non-Discrimination Policy located in this handbook.
Confidentiality Policy – HIPAA
All information we have about you will be kept confidential and will not be given without your permission or knowledge. Your progress will be reported to the funding agencies. Skookum follows all local, state, and federal requirements for protecting your information.
Release of Information
Information in client files and computer systems will not be revealed unless approved in writing by you, your legal guardian, by the authority of law or by court order.
When Employment Specialists become aware of a potential reportable incident, they will contact the Vocational Director immediately.
Any accused CES staff members will not work with clients until an investigation has been completed.
The Employment Specialist starts the incident report, then gathers pertinent information about the incident with observable and measurable data from those who witnessed the incident.
The Employment Specialist completes the incident report within the required timeframe. (Either 1 hour or 1 business day, as specified in DDA Policy 6.08.)
The Employment Specialist signs the completed report and sends a copy to the Vocational Director within 24 business hours of becoming aware of the incident.
The Vocational Director reviews & signs within 1 business day of receiving the incident report.
The Employment Specialist faxes the report to the appropriate parties within 24 business hours of becoming aware of the incident. The report will always be faxed to the appropriate county and the client's DDA Case Resource Manager (CRM).
The Vocational Director conducts a review meeting with CES staff to determine if anything could have been done to prevent the incident and how to handle a possible emerging pattern.
The signed incident report is saved digitally and/or in hard copy
Mandatory Reporting Policy (DDA Policy 6.08, 12.01, 15.03; RCW 74.34, 26.44)
Prior to working with clients, Skookum staff receive training on what would be considered an incident or event. Staff are trained annually on proper critical incident procedures. CES staff are mandated reporters. If an incident occurs or CES staff have reasonable cause to suspect that a vulnerable adult has been abused, improperly restrained, isolated, neglected, exploited, or abandoned; staff are required by law, Skookum policy and DSHS policy to report the incident to the appropriate state and local agencies, including guardians and/or law enforcement, as applicable.
Protection From Abuse Policy DDA Policy 5.03, 5.13; RCW 74.64, 26.44
Skookum clients have the right to:
Be free from harm, any kind of abuse or punishment, including verbal, mental, physical, sexual abuse and/or personal or financial exploitation.
Be free from unnecessary medication, restraints, seclusion, abandonment and/or unnecessary restrictions.
Express concerns and complaints without getting in trouble.
Once a placement is obtained, your Employment Specialist and your new Supervisor will go through the safety requirements for your worksite/volunteer location with you.
Client Emergency Information
CES staff maintain emergency information for all clients on SETWorks, including emergency contacts and pertinent medical information (such as severe or life-threatening allergies).
Ending Skookum Services
Separation from Skookum Employment Services might occur if you:
Request termination from employment services.
Present barriers to employment which we can’t currently help you overcome.
Demonstrate unwillingness to cooperate with staff or contractual agreements.
Successfully complete contracted vocational services from the referring agency.
Want to transition to another employment vendor
All incident reports are reviewed each year in June and December. The Vocational Director and CES staff create a written analysis of:
Actions for improvement
Results of performance improvement plans
Necessary education and training of personnel
Prevention of recurrence
Internal reporting requirements
External reporting requirements
Environment Site Assessment
Will be conducted by an Employment Specialist before each placement
This assessment will look for safety issues and make sure this is a good fit for your interests and needs
Skookum Medication Policy
Skookum Contract Services has a “no administration of medications” policy.
Medications are not to be stored at Skookum Contract Services facilities.
Persons who need to take medications are responsible for keeping their own medications and taking them on a proper schedule as prescribed by their physician.
Skookum will work with clients and their employers to establish a plan in supporting medication management.
Skookum expects that everyone will act responsibly to establish a pleasant and friendly environment. If an individual feels they have been subjected to any form of disrespectful behavior or abuse, that individual must notify their immediate Supervisor/Job Coach or another member of management immediately. It is strongly encouraged to report such conduct within three calendar days of the offense. Individuals are not required to approach the person who was disrespectful to them and may bypass any offending member of management.
All individuals must notify their immediate Supervisor/Job Coach, Human Resources, or another member of management regarding any disrespectful behavior that they witness or are told another person received. Skookum will conduct an investigation in as confidential a manner as possible. Interviews, allegations, statements, and identities will be kept confidential to the extent possible. However, Skookum will not allow the goal of confidentiality to be a deterrent to an effective investigation. If the individual's Supervisor/Job Coach can't address the problem, the Supervisor/Job Coach must notify the Human Resources Manager of the situation.
Appropriate disciplinary action will be taken promptly against any individual engaging in disrespectful behavior. The corrective action will be proportional to the severity of the conduct. Skookum reserves the right to determine whether any type of behavior is disrespectful and injurious to the morale of the company.
CES Employee Code of Ethics:
All CES employees have the responsibility to:
Act in a manner consistent with the ethical principles outlined in this policy and its supporting policies;
Perform their duties with integrity, honesty, fairness, and diligence;
Adhere to the highest principles of dignity and respect for all persons served. Employees further recognize and understand that this responsibility extends to all consumers, their families, staff, the community, and a wide network of external systems and providers.
Strive to provide comprehensive, and effective service delivery while applying our ethical standards equally, consistently, and without compromise.
skookum EMPLOYEE STANDARDS OF BEHAVIOR
Skookum takes the concerns of clients and stakeholders seriously. You have several options available if you wish to report a concern or complaint. Skookum staff will not retaliate or “get even” with you if you file a formal or informal complaint. No changes will be made to the services you receive, except as needed to help resolve your concerns.
Skookum’s Client Relations and Grievance Policy
If you are not satisfied with the response, you can appeal to the Vocational Director. An in-depth investigation of the complaint will be conducted. A response to the appeal will be provided within ten (10) business days.
If the decision is still not acceptable, you may submit a second appeal within ten (10) business days of receipt of appeal response. The results of the investigation and all prior documentation on the matter will be brought to the attention of the Human Resources Manager. They will meet with you so can present your views and concerns. The Human Resources Manager will render their findings and decisions to all concerned parties.
How to file a Formal Complaint
If you are displeased by the employment services provided or an interaction you are having with any member of the CES team, you may file a formal complaint.
You may submit the complaint to any member of the Community Employment team or any member of Skookum’s Management. The complaint should be received within five (5) working days of the incident. The complaint can be verbal or in writing. Skookum will respond in writing to you, within seven (7) business days of the complaint.
When Filing a Complaint Try to Answer the Following Questions
Who was involved?
Who observed the situation?
How would you like the situation to be resolved?
Skookum’s Formal Complaint Process
You have the right to voice your concerns about the services you are being provided. You also have the right to have an advocate of your choosing assist you in voicing your concerns.
If you have questions or concerns about your services, we encourage you to openly discuss them with your Employment Specialist and/or Job Coach. You are welcome to contact the Vocational Director with any questions or concerns. You should never feel that your concerns are too small to deserve attention. Your concerns will be taken seriously and handled in a fair and consistent manner.
If the decision of the third appeal is not acceptable you may submit a fourth appeal within ten (10) business days. The results of the investigation and all prior documentation on the matter will be brought to the attention of the Skookum Chief Executive Officer (CEO). The Skookum CEO will meet with you or talk with you via a conference call, at which time you can present your views and concerns. The Skookum CEO will render their findings and decisions to all concerned parties. This decision is final.
Skookum values your feedback. You may provide feedback in the following ways:
Customer suggestion and feedback boxes are in the lobby area of both the Bremerton and Port Townsend offices. If you need assistance filling out a comment card, we will provide you with a stamped envelope. You can mail back your suggestion at your convenience.
Once a year, Skookum hold focus groups for our customers. The Skookum leadership will be available during these group meetings. This is an opportunity for you to share your feedback in an open forum.
Surveys are given at the end of each service contract and/or during the six-month review process. Please take the time to provide us with your feedback.
You are always welcome to contact the Vocational Director if you want to talk directly to someone in leadership.
Other Complaint Resources
If you find that Skookum’s Informal or Formal Complaint procedures are not helpful to you, there are other resources you may find helpful:
Ombudsman Resolution Assistance: (833) 727-8900
Client Assistance Program (CAP): (206) 849-2939 (Voice/Text)
Disability Rights of Washington: (800) 562-2702
TTY: (800) 905-0209Fax: (206) 957-0729
Report Abuse: 1-866-ENDHARM or 1-866-363-4276 (TTY accessible)
DSHS Adult Protective Services: 1-888-833-4925
Annual Formal Complaint Review
During the month of July of each year, all complaints will be reviewed. The review committee will consist of the Vocational Director and Chief People Officer (Vice President of Human Resources).
Areas that will be reviewed include:
Areas for improvement
Actions to be taken for the following year
meet the team
Skookum staff can help you connect with a certified benefits planner. Benefits planning can help you understand the way working might affect any benefits you receive.
Benefit planners can assist with a variety of services that you currently receive or may be eligible for, including:
Social Security (SSI/SSDI)
Food stamps (SNAP)
Medicaid (Apple Health)
Housing assistance (Section 8, VASH)
If you are in a crisis and need help, you can call the 24-hour support line for Clallam, Jefferson, and Kitsap Counties at 1-888-910-0416 (Toll Free) or visit www.imhurting.org to talk to a trained crisis counselor and get the support you need.
If you have concerns or barriers that Skookum staff cannot directly resolve, your Employment Specialist/Job Coach may provide you with information & referrals for other resources and community organizations that may be helpful to you.
Jefferson Co. Job Coach
The Skookum CES Department looks forward to assisting you on your employment journey. Welcome to the Skookum family.
360.475.0756 Ex. 347
Employment Specialist - FCS | DVR | Ticket to Work
Employment Specialist - Jefferson Co. DDA | DVR
RECIEPT & ACKNOWLEDGEMENT
I have received a copy of the Community Employment Handbook. I understand that it is my obligation to understand all the rules, policies, terms and conditions and to abide by them. If I have any questions regarding these policies, I will ask my Employment Specialist or the Community Employment Supervisor.
Guardian’s Name (Print)
Client’s Name (Print)