The ARMA Northern New Jersey Chapter Newsletter
CONFLICT OR CONVERGENCE?
The RIM REPORTER
2015 / Volume 1 / Issue 1
WHEN RIM & PRIVACY COLLIDE
Bad Practices HR Methods to Secure Information against Data Breaches ARMA Leadership Conference 2015 2 Regions, 2 Days, 1 Goal
Features
the president's report
By Jacki Cheslow, CRM
2015 Planning Session in Florham Park
It is hard to believe the kids are already back in school – the NFL kicks off on September 10th and we’re headed into the MLB playoffs. Although summer flew by, your ARMA NNJ Board was busy planning a winning season of educational programming and networking opportunities. There is a lot to get excited about including the premiere edition of our “new” and “improved” ARMA NNJ newsletter. We’ve even got a new name . . . welcome to The RIM Reporter. Editor, Dylan Johnson and Technology Guru, Seth Beim have designed what we believe is going to be a first class vehicle to bring you the latest and greatest news from and about the Chapter. Check out the poll in this month’s edition and share your insights. The program year is going to be huge . . . join us in Bridgewater for RIM v. Privacy: Conflict or Convergence our first ever joint meeting with IAPP. October brings us Part II of our hugely successful industry panel discussion from November 2014 on IG Challenges followed in November by Going Digital. Check out the calendar in this issue for dates and locations and save the date for these and other educational programs in coming year. Then stay tuned for all the details coming soon to your mailboxes. I look forward to seeing you at one of our upcoming events.
Wait! Where did summer go?
ARMANNJ.ORG
LEARN MORE
Laura Kibbe Morgan, Lewis & Bockius'
Tara S. Lawler Senior Attorney; Morgan, Lewis & Bockius' eData Firm
Join us on September 16 in Bridgewater, NJ for a special meeting. Privacy and RIM: Conflict or Convergence. Learn more by clicking here.
When information Governance & Data Privacy collide
For example, data stored in overseas data centers may no longer be outside the reach of U.S. law. Earlier this year, U.S. Magistrate Judge James C. Francis of the Southern District of New York ruled in In re Warrant to Search a Certain Email Account Controlled and Maintained by Microsoft, __ F. Supp. 2d. __ (S.D.N.Y. Apr. 25, 2014), that Microsoft must hand over a user's emails stored on a server in Dublin to federal prosecutors. Francis ruled that as long as a company remains in control of the data, access to data does not mean having the physical ability to walk into a data center to see the servers holding the data. Instead, access to data transcends borders, so if a company has the "practical ability" to collect the data, even if the server resides outside the United States, the data is not outside the reach of the United States. This decision is in direct conflict with the 1995 European Union Data Protection Directive. The directive regulates the processing of personal data, defines baseline requirements for companies possessing the personal data, and specifies what can or cannot be done with that data, including cross-border transfer. Assuming a valid business purpose or specific exception, data can be transferred only to countries that afford an adequate level of privacy protection, as in the home country. While the United States does have various legislation with some elements of privacy protection targeted toward specific industry sectors (i.e., the Fair Credit Reporting Act, the Health Insurance Portability and Accountability Act and the Children's Online Privacy Protection Act), the private sector, for the most part, implements its own privacy policies, and individuals self-regulate. Although offering some level of privacy protection, these measures have been deemed "not adequate protection" by the European Union and other countries. Fortunately, to navigate around this impediment, the U.S. Department of Commerce and the European Commission developed the safe-harbor framework, through which companies could demonstrate voluntary adherence to an adequate privacy-protection standard. But wait, there's more. If navigating a region like the EU wasn't hard enough, regional protections like the directive are merely a floor setting the minimum standard of protection. Member countries are free to enact and enforce more stringent protections or sanctions in each member country. Around the world, more than 70 countries currently have privacy laws in place that have differing requirements and penalties imposed for violations. Why does it matter? Violations of the directive and other privacy laws can carry severe penalties, both civil and criminal. Depending on the country, these sanctions may take the form of fines or imprisonment. For companies, officers and directors of a noncompliant company can also face personal criminal liability for failure to comply with the privacy laws, even if the violation was unintentional. For example, if the current draft European General Data Protection Regulation becomes effective in early 2016 as anticipated, it will provide for potential business fines of up to 2 percent of annual income. Noncompliance therefore poses a material risk to any company, and its executives, subject to the regulation. Is Consolidation Off the Table? So does this all mean multinational corporations are out of luck and cannot consolidate data for business efficiency? No. It does mean, however, that corporations must appropriately plan any consolidation strategy to take into account the privacy laws in affected jurisdictions. As a general rule, a company should consider the following when approaching a consolidation plan: Can the company credibly articulate the valid business purpose for the consolidation necessitating the transfer of personal data? Be mindful of certain overarching privacy principles. Notice: Will your plan inform individuals that their data is being collected and detail how the data will be used? Option: Will your plan provide individuals with the option to opt out of the collection or transfer of the data? Controlled transfer: Does your plan allow for transfer of data to third parties? If yes, do those third parties also follow adequate data-protection principles? Security: Does your IT infrastructure at the consolidated location have adequate safeguards against loss or breach of collected information? Access: Will your plan allow individuals to have access to the information held about them and allow them to correct or delete it if it is inaccurate? Enforcement: Are the data-protection requirements incorporated into the overall company compliance program such that the company has an effective means of enforcing these rules? If you are considering the United States for the consolidated infrastructure, consider seeking safe-harbor certification, use of model contract clauses or binding corporate rules, coupled with a comprehensive corporate training program.Don't forget to investigate the back-door access IT professionals often build in as an administrative safeguard when creating IT frameworks—this can directly impact the kind of practical ability analysis that Francis looked to in the Microsoft case.Consider not just one consolidated infrastructure and examine if a regional approach could achieve the same level of efficiency and savings without bringing everything to one country.Whatever the business framework chosen, work with experienced counsel to make sure your organization is not incurring avoidable risk.
What happens when what makes the most business sense might actually be putting the company at risk?
The so-called "Big Data" problem has caused many organizations to breathe new life into their record-retention programs. A whole new discipline—information governance—has emerged as a framework to govern the creation, use, retention and disposition of information, as well as the technical platforms on which the information resides. While storage may still be cheap, with the ever-increasing data volumes, even traditional infrastructure organization is being challenged. As a result, more multinational corporations are moving to the cloud as a cost-savings mechanism for everything from email to database storage and document creation, such as Google Docs. In addition, while corporate IT may have been driven by a goal to decentralize over the past several years, the current trend toward centralization of company information to achieve cost savings carries the day today. This all sounds like a great first step in an organization's attempt to get its hand around its own Big Data issues. But what happens when what makes the most business sense might actually be putting the company at risk? Global Consolidation Meets Privacy Protection Laws Global consolidation and management of data seems like a no-brainer when your goal is to cut costs, run the company more efficiently and apply a global governance program. Borders as we traditionally know them are fading, and information can literally be anywhere and retrieved within seconds. Sounds great, right? Maybe. The ever-growing framework of privacy protection laws around the world directly impacts how a multinational corporation can store, move and handle the personal data of its employees and business partners. So while it may make perfect business sense to consolidate your global email system in one region or country, say the United States, the movement and transfer of the personal data outside the home countries of your employees, even for valid business purposes, is not without risk. A multinational corporation can easily run afoul of the privacy laws in a myriad of countries in the name of cost savings.
A continuation of our highly successful panel discussion from last November. Representatives from highly regulated industries discuss their unique challenges, best practices, and pain points. Join us in the Woodbridge area for dinner, networking and part 2 of one of our most highly regarded meetings in years. This will be a meeting you will not want to miss. Be sure to save the date.
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October 21
Upcoming Meetings and Events
Next up!
September 16
Join us on Wednesday September 16 in Bridgewater for a special joint meeting with the NJ chapter of the International Association of Privacy Professionals. A panel of Records and Information Management and Privacy experts will bring their knowledge and experience and share their best practices, challenges and more. This COMPLIMENTARY meeting will take place at the Oracle Corporation field office in Bridgewater. This will be an early afternoon meeting including networking. Light refreshments will be served. Register today and please feel free share meeting details with your organization’s Privacy colleagues.
16-Sep
Bridgewater
RIM v. Privacy: Conflict or Convergence
21-Oct
Iselin
Information Governance and e Discovery Challenges PART II
18-Nov
Florham Park
Going Digital: Dealing with Legacy Data
16-Dec
Lunch & Learn Webinar
Twitter 101
20-Jan
New Brunswick
Annual Networking Event
17-Feb
Newark
Secrets to Successful Program Implementation
8-Mar
NYC
All Day Educational Workshop
16-Mar
Social Media Records & Information Management
13-Apr
Princeton
Information Governance in a Social Media World
18-May
The Intersection of RIM, IG and the Cloud
ARMA International's 60th Annual Conference and Expo in Washington, D.C. Including networking, education and expert access; this is the premiere RIM event you will not want to miss!
leadership Conference
Being a leader is more than just reading about it in a book. Like other skills, leadership is a skill that needs to be practiced. ARMA chapters are the perfect place for members to practice and develop their leadership skills. On July 7th and 8th seven ARMA NNJ board members joined over 60 other board members from 2 regions for an ARMA Leadership conference in Philadelphia's historic district. The North East region convened with Mid Atlantic which allowed for a greater variety of chapters and members to network and to learn. The conference kicked off with introductions and presentations from ARMA International's staff and current President Fred Pulzello. They covered a number of new changes and improvements to the tools and resources they provide that will allow board members to better serve our chapters membership. During the course of the conference there were a number of breakout sessions that allowed attendees to share best practices, pain points and collaborate with one another. Utilizing a World Café approach, participants addressed questions about chapter operations, membership, and programing, to name just a few topics. We learned from fellow chapter officers and got answers to questions our chapters had. We also had another breakout into separate regions to discuss with the North East region. The Liz Icenogle, Director of Government Affairs at ARMA International covered a helpful session on real-world leadership which included selected tips and techniques for minimizing drama and maximizing success. This covered the point that great leaders help coach employees to be accountable, engaged, adaptive to change, and eager to get the job done despite the inevitable obstacles and trying circumstances we all often have to face. This was a tremendous opportunity not only for the Chapter Leadership but all Chapter members since it brought us back re-energized and motivated to make this an even better year than last year. These conferences are open to all ARMA members so if you’re interested in learning more please speak with any of the Board members and we’ll be able to provide you with additional information.
2 Regions 2 Days 1 goal
2015
Tammy Warne
Director
Senior Information Scientist with GlaxoSmithKline, Consumer Healthcare R&D. She started with GSK in the library and moved into the role of records manager 24 years ago. She works closely with all areas of R&D and is the Consumer Healthcare Sector Records Champion for which she communicates retention updates, organizes clear out days and works closely with designated departmental Records Champions. As well as day to day Records Management activities, she is responsible for collecting, organizing and cataloging the transfer and receipt of records for acquisitions, mergers and litigation. Tammy holds a BA from Stockton University in Historical Studies. Her thesis, “Thomas Warne and the Proprietary Colony of East Jersey” was published by The Warren County Cultural & Heritage Commission.
A Legal Technology Consultant, Subject Matter Expert and Technology Evangelist providing specialized professional advisory services for law firms and corporate legal departments. She is recognized for her collaborative ability to develop and execute innovative Legal IT strategies for her clients designed to meet their Information Governance/Enterprise Content Management and Compliance requirements. With over 25 years of experience in the legal technology arena, she is often requested to serve as a panelist/presenter on trending topics for professional associations including ARMA, ALA, ILTACON & NJSBA; conduct CLE programs; and contribute to trade journals focusing on Enterprise Content Management/ Information Governance. Ann joined the ARMA-NNJ team last year and has been instrumental in developing and delivering several technology and professional development training programs for our chapter membership.
Executive VP
Ann Gorr
New Board members
Join us in welcoming three new board members to our chapter. The following board members began their terms in July and will serve in their roles for 2 years. We recruited to our board a set of high caliber individuals who will offer significant expertise in guiding our strategic growth. Join us at our September meeting and meet them for autographs.
Dylan Johnson
Director & Newsletter Content Editor
Account Representative at IntelliShred, a full service document management and document shredding company in central New Jersey. Dylan holds a BA from the University of Colorado. His day-to-day responsibilities include new business development where he works closely with clients to develop comprehensive document destruction programs tailored to their specific needs. With a laidback approach and tactful communication, Dylan provides fresh, cost effective solutions to his client’s challenges.
"When it comes to protecting employee information, only absolute protection counts"
The last problem practice in many HR departments is the pervasive use of spreadsheets to hold really sensitive data. Typically, an HR person will download lists of employees with all sorts of sensitive data such as salary, date of birth, address, etc., and put it all into a spreadsheet on their computer. Their purpose may be to model salary ranges or increases, or to create demographic reports, but the reality is that these spreadsheets are prime targets and high-risk failure points. Even worse, the typical behavior is to email the spreadsheet to a supervisor of field manager – YIKES. At a minimum, any spreadsheet containing PII needs to be encrypted and password controlled, and the password should not go in the email with the file attached. Even better, the spreadsheet needs to be controlled by technology that makes it self-destruct after a very short time. That way it will not sit in the recipient’s in-box or on their hard drive forever. HR departments need to build a culture of security and they need to adopt a posture of paranoia that keeps them ever vigilant about employee data. When it comes to protecting employee information, there is no such thing as ‘pretty good protection’, only absolute protection counts. http://www.archivesystems.com/blog/141/bad-practices-hr-methods-to-secure-information-against-data-breach#sthash.8E94avsF.dpuf
By Gordon Rapkin, Archive Systems
The recent announcement of the federal government data breach made it clear that employee information is vulnerable. We collect personal information every day and file it away, with mere thoughts of its safety and confidentiality. However, HR owes employees confidentiality – end of story, and there are no excuses. Too often, HR is low on IT’s priority list, and HR is lacking a strong enough voice to focus corporate action on protecting employees’ personally identifiable information. In most organizations, HR has several different information systems, and tons of paper files. The information systems require IT attention to ensure they are secure and all data is safely encrypted when at rest and when it is in transit. Too often, the perimeter of the organization and perhaps even access to the HR applications are secure, but the data in the system is not encrypted. This leaves the door open to an industrious hacker to go around the application and attack the unencrypted database directly. Think of this as crunchy on the outside, but soft in the middle. Break through the outer layers of protection, and the data is yours.
The second problem area is all of the paper HR documents and how they are used. The file cabinets and file rooms may be locked up and secure, but the minute anyone asks to see the contents of these HR files, a clerk will typically copy the files and mail them, or scan the files and email the images. Both are terrible practices that leave employee data exposed. The ideal solution is to convert all of the paper files to a secure digital document management environment. A proper digital environment will act like a vault. Everything in the vault must be encrypted, and nothing should ever leave the platform. When someone requests access to a document, they should only receive a secure link back to the original image in the vault, not an email with an attachment, and there should not be an option to download the document or do anything with it that would expose it to risk. When documents are accessed, the person looking at the document needs to pass through multiple security hurdles, including two factor authentication (request access, receive a PIN on your phone, and enter the PIN into the application to open the vault). Any and all access to employee documents needs to be logged and monitored so that there is always a secure audit trail of who touched what, and when.
Bad Practices: HR Methods to Secure Information against Data Breach
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2 LOREM.COM/MAGAZINE
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Iron Mountain Inc. provides information management services that help organizations lower the costs, risks, and inefficiencies of managing their physical and digital data. The company’s solutions enable customers to protect and better use their information – regardless of its format, location, or lifecycle stage – so they can optimize their business and ensure proper recovery, compliance, and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, e-mails and more, for organizations around the world. Visit www.ironmountain.com for more information, or follow the company on Twitter at www.twitter.com/IronMountainInc.
Check out the sponsors who make our chapter possible.
With 25 years of experience, GRM Document Management is a leading provider of lifecycle records and information management solutions. The company brings proprietary innovation, blended integration and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. Our growing network of facilities serves Los Angeles, San Francisco, New York, Philadelphia, Washington D.C., Atlanta, Miami, Chicago, Houston, Boston, Baltimore, and China.
Click each logo to visit the sponsors website and learn more.
BULLETIN BOARD
Vaporstream is a Secure Recordless Messaging Service (SRMS) provider that offers the only completely secure and confidential digital messaging channels for executives and professionals who not only have the right but also the responsibility to keep their most sensitive information private. Vaporstream solves the fundamental problem with eCommunications by empowering you to digitally communicate with the velocity of an instant message and the efficiency of an email, while maintaining the security and privacy of a face-to-face conversation. The company’s patented SRMS protects messages by securely transmitting them through cyberspace, while never creating Electronically Stored Information (ESI) or leaving a digital footprint. Vaporstream communications or “Vispers” can never be copied, forwarded, printed, saved or traced.
When I was working with a telecom company I found equipment prototypes and research notes which definitely belonged in the company archives,
A lamp!
Each month we ask our members and guests a RIM related question. Join us on LinkedIn to participate!
When helping a client review the contents of boxes with no description we found one box that contained a pot with soil in it, the plant had died.
que pasa. arma?
This month we asked our members... "What's the craziest thing you ever found in a records storage box?"
When I was working for a university we found a Twinkie wrapper (sans Twinkie) in between papers in a file folder.
Records storage cartons are supposed to store... records. Ideally, inactive records that are infrequently accessed and have a retention requirements that warrant their storage until they become eligible for destruction. Sometimes we will retrieve records as part of a clean up project or to identify contents when a description is lacking. We hope to find documents that are neatly filed away in folders, sorted by some logical order and neatly labeled. In the real world we sometimes open a lid to find loose documents and folders that were dumped from a drawer. Every so often we find something totally out of the ordinary. From office supplies to old work out clothes to invaluable company archival materials. We asked our members and guests, "What was the craziest thing you ever found in a records storage carton"?
A picture of Company founder Warren Avis with the first rental car - I don't know makes and models but it was something you'd see today at a antique car show. We framed and hung it.
I've seen everything from paper plates and utensils, menus, rubber gloves and iron gaskets!
october 7 arma international conference
govern information smarter
Panelists include: Sofia Empel, Ph.D., IGP, CRM, CDIA+ Tera Ladner,J.D., IGP, CRM Jason Stearns, IGP, CRM Ryan Zilm, IGP, CRM, CIP
Conference attendees: Be sure to attend and show your support for chapter member, Dr. Sofia Empel!
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New at the conference this year, the IGgenius is a robust format of education that includes day three general session, plus four education sessions. Day Three General Session: Listen to a panel of top-tier IG professionals including NNJ chapter member Dr. Sofia Empel share their IG success stories during our closing session. Moderated by Barclay Blair from the Information Governance Initiative (IGI), these senior-level professionals will explain how they paved their own IG pathways — be it through education, networking, and/or certifications. Leave this session armed with valuable insight from real-life situations and best practices that will help you move forward on your career path. It could be your next step toward the position the IGI has been promoting as chief information governance officer (CIGO)!
ig
genius
Library Moving This fall the chapter library will be moving to a new location. They are currently being stored and managed by the RIM team at Honeywell International in Morristown. Beginning in September they will be relocated to the Celgene corporation in Summit and managed by past chapter President Lori Green. During the move the library materials will be re-evaluated and cataloged with older, outdated materials being removed and stored offsite or donated. Our chapter library currently contains over 150 RIM related books, periodicals and other resources that are available for borrowing at no cost to our members. CRM candidates will find a large number of helpful info for their studies. Visit our website library page to learn more.
ARMA NNJ Gives Back Beginning this year our chapter will begin collecting donations for a number of local charities and organizations. Look for special instructions included in chapter meeting and event announcements identifying what we will be collecting. In the past we have collected food to be donated to local food banks. Going forward we will collect non perishable food items, school supplies and gently used professional clothing. If you have a special charity you'd like us to consider just let us know.
Volunteers Needed We LOVE our volunteers. We are grateful for everyone who helps us. However, we are always in need of people to help us throughout the year with various events and initiatives. The Chapter maintains a number of “standing” committees and participation is open to everyone. If you’re interested in getting your toe wet – that is just getting a little involved – a committee volunteer is the way to go. Some of the benefits include: Enhancing your leadership development & experience; Providing input and direction on ARMA NNJ educational programming; Advancing Information Governance principles and practices, Providing support, networking and development to your colleagues in the Information Governance field If you’re interested in participating on any of our committees please visit our volunteer page on our chapter website.
For progressive organizations, Archive Systems delivers next-generation document management solutions that provide a bridge between paper and digital records storage and control. Services include SaaS solutions for records and document management, nationwide off-site physical records storage and services, and Information Governance consulting.
Paragon is an advisory consulting and systems integration firm that specializes in enterprise information management. Our corporate history dates back over 30 years, during which time we’ve had the opportunity to work with a number of major national companies.
Jordan Lawrence helps clients all over the world solve records management problems. Their work leverages decades of experience, unmatched best practice standards and efficient web-based service delivery.
Tritura is a specialized technology services company that helps organizations gain visibility into their information. Our work enables clients to maximize the value of their information while complying with legal requirements for its use and management. Tritura accomplishes this by providing a range of eDiscovery and information governance services.
Vision Search Partners is a recruitment, contract staffing and consulting firm that specializes in records managment, information governance, security, privacy, and digital asset management.
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Be seen in our newly designed newsletter.
The ARMA Northern New Jersey chapter offers vendors the opportunity to put their company's name, products, and services before the highly targeted audience of records and information management professionals in the tri-state area. Interested in advertising in our newly designed newsletter? Full page ads are now available in addition to our other sponsor and advertising opportunities. Contact us to learn more!
Visit our sponsor & Advertising Page for more info
Free, On-Demand RIM Training Sessions
Session of the month
Managing Personal Data in International Retention Schedules, Discovery & Transfers
To access this session: Visit the ARMA International website at http://www.arma.org From the "My ARMA" menu at the top, select "Member Logon" and log in. Your complimentary training session of the month will be available as a link under the "Chapter Memberships" section for ARMA NNJ. As always, please let us know if you have any ideas for future topics for chapter programs, by contacting Michael Landau, VP Professional Development at events@armannj.org.
September Session:
Last year, the European Commission, and a number of other non-U.S. legislative and administrative bodies around the world issued guidelines impacting management of records classified as “personal data.” This web seminar from the 2011 MER Conference provides guidance for your organization to navigate more safely the cross-currents of global data privacy and transnational records management and disclosure. Specifically, this web seminar examines: Key legal and policy developments impacting international records retention schedules and legal holds The need for more specific international records retention schedules in the proper management of “personal data” How to measure and mitigate cross-border risks associated with records management and data flows The unique challenges of social networking, cloud computing, and other emerging technologies on international records management and disclosure.
One of the benefits of membership in our chapter is access to affordable RIM and Information Governance education. Our goal is provide you with the resources you want to assist in your professional success! One of those manner benefits is the partnership ARMA International has developed with RIM On-Demand to offer online education that is recorded from the MER conference to individuals - FREE - to you as a member! These free sessions are available only to Chapter members and only for a limited time.
chapter library addition
Ann Bennick, Ed.D., CRM Judy Vasek Sitton, CRM
This book explores records management concepts, principles, processes, and considerations for developing, implementing, and maintaining effective active file systems for paper- and electronic-based records. Equal treatment of all records, regardless of format, strengthens a company’s legal position and allows ends users to make sound business decisions based on complete, accurate, timely, and up-to-date information. A well-designed and maintained file system (classification / taxonomy) contributes significantly to a company, sustaining a competitive edge.
Managing Active Business Records
The ARMA NNJ Chapter Library is a value added resource that is available to all current chapter members. The available publications extend beyond basic reference to materials essential to the professional development of our members in their records and information management functions. It is our understanding that ARMA NNJ Chapter has one of the largest libraries within the ARMA Northeast Region. The publications in our library are helpful to CRM candidates, RIM professionals regardless of company size and anyone who has a need for more information about the RIM profession. Our collection grows through purchases funded by the chapter and by donations.
Visit our chapter library page to borrow this book and see our complete listing.
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President Jacki Cheslow
Executive VP Lucy Rieger
Executive VP Ann Gorr
VP Membership Shaun Lyons
VP Prof. Development Michael Landau
VP Sponsor Relations Mary Hamm
VP Sponsor Relations BJ Johnson
Secretary Anne Marie Phillips
Treasurer Carl Schriefer
Director, Web & Newsletter Tech Seth Beim
Director & Newsletter Content Dylan Johnson
Director Tammy Warne
Technology Liaison Amir Gilani
Chapter Historian Tony Abbate
Immediate Past President Ilana Lutman
Librarian Lori Green
ARMA NNJ NortherN New Jersey Chapter
ARMA Northern New Jersey Chapter is comprised of a diverse group of Information Management professionals who are a muli-faceted representation of industries across NY, NJ and Eastern PA. The ARMA NNJ Chapter Meetings, guest presentations and information seminars allow us to offer to you: networking, professional exchange of information, identification of business trends and an interactive, fun-filled atmosphere while learning.
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