themed and custom- made
Groume / Creative Commons cc-by-sa-2.0.
Museums and monuments
Matters of Taste
Tours all about flavors
Made to Measure
Custom tours, prices, and reservations
Discoveries in Ile-de-France
Terms of Sale 66
The Last Day
They spent their last moments in Paris
Scandalous and Saucy
Paris wasn't always well-behaved
Parents Accepted Family tours with children
So you think you know Paris?
It’s easy to pass by a street, a store, a monument, or a work of art a hundred times without fully grasping the value that history, art, or pop culture have bestowed upon it over time. These values change the dimension of these objects, as if slowly turning the pages of a pop-up book.
Coming from diverse cultures and passionate about the capital, the professional guides of City Smart Way will help you see Paris and Ile-de-France in a new light.
You’ll leave us enriched with memories and unprecedented experiences that will make you want to come back and unearth even more treasures: buildings and masterpieces, shops and museums, gastronomy, markets, exhibitions, and more. You’ll collect history, secrets, and intrigues new and old right from the source… everything that makes Paris one of the most incomparable and recognizable cities in the world.
Victor Hugo said, “To err is human, to stroll is Parisian.”
With City Smart Way tours, you’ll forevermore stroll with the shrewd eye of the best Parisians!
And you’ll be able to say: “Paris is ours!”
Following in the steps of illustrious Parisians
The price does not include the entrance fee to the sites
Faces of the City
Discovering the quarters of the capital
Paris opens its doors
FACES OF THE
Each Parisian quarter is a small city in its own right. Former villages, suburbs, hot spots and hazy terrain: each one with its share of history and urban legends.
They cherish their splendors and scars, enveloping you in their aura and confronting their secrets… as well as their sources of pride.
You’ll need to have the keys to discover their heart and soul.
Paris, where the walls and the quays,
the asphalt, the collections and the rubble,
the gates and the squares,
the passages and the kiosks
teach us a singular language...
Stroll between the Île Saint-Louis and the Pont Neuf to understand the history of the river and its close relationship with Parisians.
Since the beginning, the Seine has always been hard at work: navigation, commerce, port activities, laundry, bathing, an open-air garbage dump… and a source of drinking water.
But the history of the river is also that of its bridges. Starting in the XVll century, new bridges offered Parisians a curious landscape along the banks of the Seine. Covered in houses, they served as meeting points and stages, facilitating commerce and traffic.
Do you know why the Pont Neuf was also called the Bridge of Tears? That the statue of Henry IV holds hidden surprises? And most surprising of all: that the Seine doesn’t actually flow through Paris?
© Paris Tourist Office - Photographe : Daniel Thierry
Prestigious Île Saint-Louis
Walking tour, 2 hours
Faces of the City
Daniel Julie – Wikimedia Commons
You’ll discover the hidden face of the island by opening the doors to these buildings, usually inaccessible to the public. The Hôtel de Lauzun, where Baudelaire met Théophile Gautier, and the Hôtel de Lambert, where Camille Claudel housed her workshop, have hosted movie stars and served as filming locations for historic motion pictures. Their astounding history blends with the romances of ‘La Grande
Mademoiselle’ and the Duke of Lauzun, as well as the exploits of the many celebrity inhabitants of the island: Georges Pompidou, Jean-Claude Brialy, Michèle Morgan, Jamel Debbouze…
You’ll see the unique ‘jeu de paume’ game dating from the time of Louis XIII, and discover the history of the most mysterious object on the island. And for a sweet ending… taste one of the most famous specialties of Paris!
Walking tour, 2,5 hours
The Île Saint-Louis is one of the most protected places in the capital. This peaceful and picturesque enclave will enchant you with its classic private mansions, veritable treasures from the Grand Siècle constructed by Louis le Vau, the famous architect of Vaux-le-Vicomte and Versailles.
The Celebrated Stranger
Faces of the City
Welcome to the Île de la Cité, the historic heart of the capital. Two thousand years of epic and turbulent history await you.
The Awakening of Notre-Dame
An essential yet classic tour: Notre-Dame at the crack of dawn.
Walking through this place full of stories and symbolism is like traveling back in time with characters from legend. From Roman invasions to the flourishing Middle Ages to the turmoil of the Revolution, the Île de la Cité is a condensed history of France.
Three powers rose here and left us prestigious, secular, and sacred monuments. Discover all the secrets of Notre-Dame cathedral, its countless statues, and the mysterious inscriptions of the Canons’ cloisters. Relive the upheaval of the famous prisoners of the Conciergerie and the Palais de Justice. Discover the impressive treasure hidden in the most beautiful equestrian statue in Paris, on the most renowned aging Lothario of bridges. Succumb to the charm and the poetry of medieval streets, bridges, parks, and squares.
© Paris Tourist Office - Photographe : © Jacques Bravo
DAVID ILIFF. - Wikimedia Commons
Walking tour, 1,5 hours
The Cradle of Paris
Notre-Dame cathedral is the most-visited monument in the capital. On the cusp of being destroyed in the XIX century, saved at the last minute thanks to Victor Hugo’s prestigious novel, the cathedral has been the object of many artistic fantasies, taking part in some of the most original cinematic adaptations.
It’s difficult to see at the dawn of a new day. Yet… there’s also nothing simpler. You just have to get there early!
You’re alone on the deserted square. Perhaps a few bees from the cathedral’s hidden hive keep you company. The cathedral offers itself up to you, bathed in fresh air and crystalline light. This is the chosen moment to discover it. At 8 o’clock in the morning, the doors open… and the magic happens.
The Belly of Paris
Léon Lhermitte, Les Halles
Mbzt - Wikimedia Commons
From l’Arsenal to Saint-Paul, a quarter constructed and influenced by the history of the walls of Paris.
Discover one of the most popular quarters of Paris: Les Halles.
The ‘belly of Paris’ (according to Zola) was endlessly expanding between rues Saint-Denis, Montmartre, Saint-Martin, and Saint-Honoré. The population of farmers, butchers, and fishmongers was added to that of the working poor and the destitute. Revelers came to indulge themselves with the cabarets and reputed restaurants, hustlers and prostitutes.
Come wander the old streets of Les Halles, a neighborhood that remains popular today. Visit the largest church after Notre-Dame, Saint-Eustache, and the tombstones of its famous occupants. Explore the Cemetery of the Innocents, with its lively prisoners and ‘danse macabre’, the marketplace of Les Halles, and more.
Discover the famous restaurants and historic shops of rue Montorgueil, including one of the oldest patisseries in Paris, sure to leave you speechless. Perhaps you’ll even run into one of the celebrity regulars of the neighborhood, from Sarah Bernhardt to Sacha Guitry.
Interlacing alleys, avenues, and passages… hear the story of this incredibly well-preserved neighborhood, which was nearly destroyed during the XX century. At the Pavillon de l’Arsenal, immerse yourself in maps of the capital during the Middle Ages. You’ll then wander along the passages and narrow streets that made up these medieval plans.
Discover the ancient and picturesque timbered houses, very rare in Paris. Decode the inscriptions of Saint-Paul church, where the most influential personalities of the XVII century gathered. Colorful characters will punctuate your visit: the many lovers of Queen Margot, the famous poisoner that was the Marquise de Brinvilliers, Charles VI and his follies, and Louis XIV and his first loves.
The Secrets of the Medieval Marais
The Marais, Home of Princes
"Farewell lovely quarter of the Marets, it is with a thousand regrets and a pressing need, for some time that I take my leave."
"Let’s go lovers of Paris, under the clear glass roofs, far from the outside din, listen as time passes to the heartbeat of the city you love."
Paris’ covered passages are private streets that don’t belong to the city, with most of them closed off in the evenings.
These pearls of Parisian architecture are hidden between the Grands Boulevards and the Palais Royal. Mysterious labyrinths and luxurious galleries house timeless boutiques: stamp collectors, curiosity shops, art dealers, and antique books.
Your guide will take you on a stroll through these passages, away from modern life and noise, under the cover of glass. Cross entire blocks of buildings while protected from the elements, and relive the history of the XIX century Parisian bourgeoisie.
Real estate speculation in the gardens of the Palais Royal: it all started here. In a torrent of iron, mosaic, and glass, find out why these passages became famous around the world.
David Pendry - Base Mérimée
Mbzt - Wikicommons
From the court of honor within walled gardens, to the Place des Vosges and the Musée Carnavalet, the museum of the history of Paris, discover the past of this quarter and its famous inhabitants.
Victor Hugo and the Marquise de Sévigné, the Duke of Sully and the Cardinal of Rohan, not to mention the frivolous Ninon de Lenclos, the Marais and its sublime buildings will certainly seduce you!
Montmartre is to be deserved. You have to brave its crowded entrances full of souvenir kiosks and fast food joints, climb its steep steps and sloping streets, and weave in and out of groups of tourists to finally admire, from the very top of the hill, its famous view of Paris.
The former remote
and rebellious village of Montmartre has held on to an independent spirit not visible at first glance.
Beatniks, Booze, and Blessings
But the former remote and rebellious village has held on to an independent spirit not visible at first glance. To discover its authentic and picturesque charm, you have to immerse yourself in its history. Visit the most popular sites of this legendary quarter: Sacré-Cœur cathedral, and Place du Tertre with its artists and easels.
Above all else, it’s the hidden side of these legendary locations that will reveal the bohemian soul of Montmartre. The neighborhood’s painters revolutionized art: Van Gogh, Renoir, Toulouse-Lautrec, Picasso, Modigliani, and Utrillo. The spirit of ‘the hill’ is always there at their favorite spots: Le Moulin de la Galette, and the ‘cabaret des assassins’, the artists’ first squatting site. There’s a vineyard here, the last one in Paris, little-known private gardens, and a forgotten castle, not to mention breathtaking tree-lined squares and paved passageways.
This piece of paradise was also the scene of one of the bloodiest incidents in French history, and a hot spot for pleasure and crime. Discover the many faces of Montmartre, above and beyond the clichés.
The charm of a quarter full of tiny streets lined with tiny houses drowning in flowers.
Véronique Pagnier - Wikimedia Commons
In Butte-aux-Cailles, cats run the neighborhood. Small paved squares where it’s common to have just one more drink before enjoying a simple yet generous homemade dinner are only a few steps away. It’s the privacy of a village next to the clamor of the city. The urban bustle can’t be found here, with the exception of the street art, the best of its kind. The common thread between this peaceful enclave and spray paint? The spirit of freedom.
The time when this industrial hamlet on the banks of the Bièvre inspired Les Misérables is long gone. But as with other former villages integrated into the capital later on, and having escaped Haussmannization, Butte-aux-Cailles still holds on to its own appearance. The quarter has a particular topography: ‘little Russia’ overlooks ‘little Alsace’, and spring water gushes from the earth. And, of course, the flowers roam free!
Bercy, Tomorrow is Today
A Haven Atop a Hill
At Bercy Village, former wine industry warehouses have been transformed into modern boutiques and trendy restaurants, preserving the jolly atmosphere of old. Keeping the same spirit is the whirling Musée des Arts Forains, and its collection of impressive carnival rides!
Bercy park, with its hundred-year-old trees and mini themed gardens, houses heaven for film buffs, the Cinémathèque de Paris, and a family of curious statues sculpted in the likeness of those from cities around the world: the ‘Enfants du Monde’.
Opposite, at the end of an aerial footbridge spanning the Seine, with a panoramic view of Notre-Dame, is the ‘new Rive Gauche’ of Paris. The majestic Bibliothèque Nationale — composed of glass, air, and trees — and the Avenue de France are reinventing an ultramodern and sustainable Paris. ‘Les Frigos’, former refrigerated warehouses converted into studios for artists and musicians, have established themselves as a new reference for contemporary art.
Little known to tourists, a former quarter of wine merchants, Bercy is a vibrant mix of modernity and nature, both dramatic and calming.
They came, they saw, they loved Paris.
Condemned or looking for luck, passionate lovers or alone in a personal renaissance, poets, writers, artists, adventurers… they all once strode the streets of the capital.
Those who stroll shrewdly follow their footsteps with unscathed sentiments.
To be Parisian is not to be born in Paris; it’s to be reborn in Paris. We’re part of Paris as if we were part of a club.
We’re elected Parisian— elected for life.
Robert Capa lived in Paris from 1933 to 1940, in the Montparnasse neighborhood, and then again from 1947, when he founded the Magnum photo cooperative with Henri Cartier-Bresson. It’s in Paris that he met the love of his life, photographer Gerda Taro, who was killed in Spain in 1937.
On this tour, you’ll relive the memories of the legendary photographer, whose images revolutionized the world of photojournalism. Follow him from Le Dôme cafe in Montparnasse, where he first laid eyes on Gerda Taro, to the salons of the Ritz, where he rubbed elbows with his good friend Hemingway.
Dive headfirst into the immersive world of Victor Hugo.
Beginning on the square in front of Notre-Dame cathedral, the most-visited monument in Paris, this journey will follow some of Hugo’s world-famous characters: the hunchbacked bell-ringer Quasimodo, the beautiful Egyptian Esmerelda, the archdeacon alchemist Claude Frollo, and the poet Gringoire.
Punctuated with video clips and astonishing reenactments of medieval Paris in 3D, this tour is an opportunity to rediscover the most remarkable places in the capital: executions and torture on the Place de la Grève, a virtual tour of the old Châtelet prison, and a visit of the Palais de Justice… the former Palais de la Cité.
Encyclopédie autodidactique Quillet
A journey following the footsteps of the famous photographer Robert Capa, who was born in Budapest but whose heart belonged to Paris.
Notre-Dame, An Open Book
The Man Who Dreamt His Life
From the Place des Vosges, where the great writer lived, to Saint-Paul church, where his daughter Léopoldine was married, through Place de la Bastille, the emblematic square of the Parisian riots, you’ll find out about the events and locations that inspired Victor Hugo.
Explore the old paved streets and passages of the Marais, where the atmosphere of this world-renowned novel still floats through the air, while humming some songs from the famous musical.
The tour will end at Notre-Dame, the gothic marvel that inspired another of Victor Hugo’s works. But that’s a whole other story…
Emile Bayard/Helix84, Maed Schaeffer/Paul Barlow, - Wikicommons, DR
An Inconvenient Genius
Become unmatchable in your knowledge of Les Misérables trivia! Relive the events and rediscover the characters of Victor Hugo’s celebrated novel.
“Here we are alone again. All this is so slow, so heavy, so sad…
I’ll be old soon. And it will finally be finished.”
Louis-Ferdinand Destouches, also known as Céline, is recognized as one of the greats of French literature, despite his anti-Semitic diatribe.
The Trail of Les Misérables
BNF - JLPC - Wikicommons
A relentless observer of the City of Lights, glittering down to its grimy gutters, bypassing a myriad of Parisians on his way to success, the social rise and fall of Céline is the stuff of Parisian urban legend.
The talented writer breathed new life into literature. His spoken language inspired dozens of authors, dialogue writers, singers, and humorists.
This journey will bring you back to places from his childhood, his parents’ shop, his primary school. We’re sure to find the Death on Credit and Journey to the End of the Night atmosphere there.
The flamboyant novelist was also a passionate historian and an expert on the era of Louis XIV. His saga of the musketeers will serve as a backdrop as you discover the true stakes and typical characters of the Grand Siècle. Through the streets of the Latin Quarter, you’ll follow the nobleman with Athos, the soldier with d’Artagnan, the clergyman with Aramis, and the epicurean with Porthos.
You’ll walk in their footsteps through XVII century Paris, which, along with the rest of French society, was getting ready to leave the Middle Ages for the modern world.
Cloak and sword, bravery and brotherhood: this is the legend of the musketeers, known and adored the world over thanks to Alexandre Dumas.
Have you ever dreamt of walking in the shoes of the most famous heroes of French literature? Then this tour is for you!
John Seb Barber - Wikicommons
The Time of the Musketeers
“I do not cling to life sufficiently to fear death!”
—Charles de Batz de Castelmore d'Artagnan
In a neighborhood of paved streets that holds on to the epic and romantic spirit of the XVII century, we’ll follow d’Artagnan as he arrives in Paris, from the de Tréville headquarters to the Bonacieux home.
Through the gardens of the Petit Luxembourg, haunted by the shadow of Cardinal Richelieu, we’ll immerse ourselves in the secrets of the State during the reign of Louis XIII.
At last, the grand finale: in a charming spot little known by Parisians, you’ll relive the famous duel against the guards! Their memorable motto is sure to resonate with you after this: “One for all, and all for one!”
The Legend of d'Artagnan
discover his friends, his loves, his café, his restaurant, his book shop, his regular ways. His Parisian party and small pleasures, great passions and bitter disappointments, always perfectly lively and preserved by nostalgia.
World War I had just swept through the old world. The frenzy of life, liberty, and creation took hold of Paris, making it the intellectual and artistic capital of the West. Avant-garde was pushing the boundaries of painting, literature, cinema, and music. Jazz and dance were being discovered at Josephine Baker’s ‘Bal Nègre’. Women were letting loose and coveting Coco Chanel’s first creations. And foreigners flocked here.
Among them were Americans like Ernest Hemingway and the Fitzgeralds, who came in search of a bohemian lifestyle after those who came before them: James Joyce, Gertrude Stein… These youths were nicknamed the ‘lost generation’. Their endless parties also had a dark side in the form of alcohol, drugs, and depression. Extravagances that kept a close watch over the Roaring Twenties.
Follow the young Hemingway on his Parisian pilgrimage, between the Latin Quarter and Montparnasse, and
...Walk along the curb like we did
when we were children, as if the edge
were everything, the edge of all things.
Paris is a moveable feast, as everyone knows. And in the 1920s, one big head-spinning party was whirling through the capital.
Paris in the Time of Hemingway
Ernest Hemingway Collection. John F. Kennedy Presidential Library and Museum, Boston.
Michael Reeves - Wikicommons
A tour with children is the real test of truth. If it’s boring, that’s not okay! But if it’s not… well, the best things are often revealed through the eyes of a child.
On these playful paths for younger guests (ages 6 to 12), parents are accepted… if they behave themselves.
Enjoy Paris as a family, stress free!
Two days ago, the caretaker of Notre-Dame cathedral, Joachim, noticed that certain objects in the Saint Sacrement chapel were missing, and found pieces of broken glass on the ground. What a disaster! One of the relics of the cathedral treasury has disappeared! One theft, many suspects, and only one culprit: thus begins our race through the Île de la Cité, around the most-visited monument in the capital. From Notre-Dame to Sainte-Chapelle, this fun and original tour will allow you to discover medieval Paris, following traces of Saint Louis around two prestigious monuments.
The tour will end inside the Musée de Cluny, heeding the calls of valiant knights and their damsels. A jump into the Paris of the Middle Ages that will thrill children and their parents.
Medieval mystery tour, 3 hours
© Ksenia Tsykunova
An investigation of a crime in the busiest quarter of Paris… and the suspects are many!
Theft at Notre-Dame
In the heart of the lively streets of the Latin Quarter, the national museum of the Middle Ages seems to have stepped out of a medieval fairy tale, with its turrets and stone ornamentation, a flamboyant gothic legacy. Once upon a time, it was home to the abbots of Cluny. But even longer ago still, it was the site of another prestigious structure: the Gallo-Roman thermal baths of Lutetia. This was long before Paris…
Let’s open its doors. Tapestries, stained glass, goldsmithery, and more. ‘The Lady and the Unicorn’, a series of famous tapestries depicting historical fiction, as well as sculptures from Notre-Dame cathedral and stained glass from Sainte Chapelle are kept here. Everything needed to explore a wealth of artistic medieval techniques: sculpture, painting, and decorative arts. Of course we can’t forget the inspirational medieval garden nestled between the building and the surrounding streets… beyond its years.
A complete tour of the Musée de Cluny to discover the rich techniques of the artists of the Middle Ages.
Guided tour, 2 hours
The Louvre as a Family
Geniuses of the Golden Age
A fun, joyful, and educational exploration… a true bonding experience.
Art is kind of like vegetables: we start out slowly, cherry-picking only the best pieces, and then we learn to love it! With this accessible and structured tour, you’ll discover the exceptional collections of the Louvre at your own pace.
Dozens of masterpieces approached in a fun and interactive way will no longer keep any secrets from you. Greek myths will come alive with the Venus de Milo and the Diana of Versailles, the Winged Victory of Samothrace will unveil its secrets, and the Mona Lisa will try to hide behind her mysterious smile: all within your grasp!
But the Louvre is much more than a museum. This medieval fortress, ancient palace of the kings of France, still holds traces of its former royal inhabitants. Walk in their shoes and let their stories tell themselves…
In Paris, one doesn’t live, one lives on…
You always have a sensation that arrives at the last moment where a woman
is still within reach… Where the sky is visible above the chestnut trees…
Where the universe guards a semblance of appearance before destroying itself.
Martin Falbisoner, Bios, YjG / Wikimedia Commons
Jeu de piste sur les traces de chefs-d’œuvre majeurs : tous différents, mais essentiels dans l’histoire de l’art.
It’s time for a treasure hunt! Budding detectives will be taken from Greco-Roman Antiquity to the Italian Renaissance and on to the XVIII century.
For each work of art, we’ll take time to observe, discuss, and play games, to have fun while learning. If only parents weren’t allowed to play too…
After a controversial 37-year reign, Henry IV, King of France and Navarre, was stabbed to death by Ravaillac on May 16, 1610. Relive his last day on earth.
The last day of the rest of their lives, and they spent it in Paris.
Henry IV and Jean Jaurès, assassinated. Louis XVI and Marie-Antoinette, executed on a public square.
These historic human tragedies have been forever ingrained in the city, and can be relived today by following these journeys, these true urban thrillers. Immerse yourself in the last moments of these famous characters.
To Kill the Good King Henry
from the moats of the medieval Louvre to the Rue de la Ferronnerie where he met his demise.
A story that writes itself before your very eyes, revealing a hidden side of Paris, full of sound and fury.
Loved by the people yet hated by the church, tied to the prosperity of the country yet fickle and flighty, the ‘Good King Henry’ was nicknamed the ‘Vert Galant’ for his many conquests, and later inspired a somewhat ambivalent cult.
Unfolding like a news report, this tour will allow you to cross paths with significant characters from the era (Gaspard de Coligny, Catherine de Medici) and relive the dramatic attack that cost King Henry his life,
Rémi Jouan - Wikicommons
The Last Day
François-Frédéric Lemot - Jastrow - Wikicommons
On the sidewalk, a man pulls back the curtain of the café and fires two bullets at point-blank range. Jaurès collapses… Jaurès is dead! This evocative tour starts at the National Assembly, where Jaurès delivered his famous speeches and ingrained his name in the collective memory of France. He now lies at the Pantheon, his assassination having brought forward the start of the war between France and Germany.
Henri Gourdon de Genouillac, Paris à travers les siècles
The Torment of the cursed Queen
It’s 9:40 pm on July 31, 1914. Jean Jaurès, the socialist prophet, eloquent humanist, and pacifist, dines at the Café du Croissant, at the corner of Rue Montmartre...
Judged by the Revolutionary Tribunal, Marie-Antoinette, the last French queen, was executed at the Place de la Concorde in 1793. Relive the final hours of a queen whose untimely end was as remarkable as it was gruesome.
“We must have no regrets for the past, no remorse for the present,
and an unshakable confidence in the future.”
The last sovereign to have held the title of the Queen of France, Marie-Antoinette is a legendary character whose saga evolves with time. Considered frivolous, selfish, and insignificant by her adversaries, Marie-Antoinette now evokes interest and compassion. Condemned on October 16, she met her demise the day after her trial. This tour from the Conciergerie to the to the Place de la Concorde will immerse you in the devastating atmosphere of this fateful day, passing by places emblematic to the French Revolution.
Socialist and Peacemaker
If God exists, I’m sure he must spend
a lot of time at the Louvre.
A museum is like a forest. You can keep to the edges, choosing only the most reassuring and clearly marked paths. Or you can go deeper down the back roads on a quest for fresh air and revelation.
Each museum, each monument, is its own small world.
Go on in. Make yourself at home.
Guided tour, 3 hours
Initiation to the major masterpieces, with twenty-one works of art carefully selected from the rich collections of the Louvre.
The Louvre 21
From Persian, Greek, and Roman Antiquity to the Italian Renaissance and on to the great French painters of the early XIX century.
Discover the long and short stories behind the sublime Cour Khorsabad, the Venus de Milo, the Winged Victory of Samothrace, the must-see Mona Lisa, the sculptures of Michelangelo and Canova, the Coronation of Napoleon.
Discover extraordinary artists with chaotic lives: Giotto, Botticelli, Raphael, Veronese, Mantegna, Géricault, Delacroix. Let yourself be transported by the power of these geniuses who shaped the history of art.
From one room to another, a new history starts to reveal itself: that of the Louvre, ancient royal palace turned universal museum. We’ll explore the remains of the medieval fortress and its splendid Galerie d’Apollon, a work of Louis XIV.
What is beauty? How do we distinguish what is ugly from what is beautiful? This question has always captivated, and each era offers a different response.
This unusual tour will show you more than a dozen masterpieces of painting and sculpture that tackle disturbing, repulsive, and provoking subjects. The unsightly, fear, death, monsters, the bizarre, the outrageous… A dizzying dive into the anguish, prejudice, and cruelty of man through the ages.
But in the eyes of the great artists, ugliness is exalted. A fascinating voyage through eras and cultures to explore works of art in a different way. Will you dare to say ‘beautiful’ ever again?
The Sublime Beauty of Ugliness
Does the Louvre no longer hold any secrets for you? It’s time to look at its treasures from a different angle.
Impressions, Musée d’Orsay
Claude Monet - Stiftung Sammlung E.G. Bührle
Guided tour, 1,5 hours
The Louvre Express
The Musée d’Orsay, a former XIX century train station, houses the most significant collection of Impressionist and Post-Impressionist art in the world. The adventure begins with the Barbizon school and the Realism of Courbet and Manet, who paved the way for the Impressionist Revolution. Then come the big names: Monet, Renoir, Cézanne, Gauguin, Caillebotte, Pissarro, Van Gogh, and Toulouse-Lautrec.
We’ll slip into the privacy of their studios, follow them through their everyday lives, and get to the very heart of their works in order to understand what contributed to their resounding international fame and their impact on modern art.
The social and economic turmoil of their era will serve as the backdrop for our exploration of artistic innovation.
Relive the history and the anecdotes of this former palace of the kings of France turned largest museum in the world. Explore the hidden faces of its exceptional works and phenomenal artists in order to understand the major impact they’ve had on the history of art.
Short on time? In 90 minutes, this initiation will let you discover the rich collections of the Louvre through the must-see masterpieces,
from Antiquity to modern times.
Discover Impressionism — what started out as the most criticized school of art to become one of the most popular today — from its beginnings to its posterity, and its years of triumph in between.
Petropoxy - Wikicommpks
Unusual objects, uniforms, weapons, royal decrees, arrest orders… the Parisian Musée de la Police, a cabinet of extraordinary curiosities, revisits some of the greatest criminal affairs in the history of France: attacks, regicides, executions, poisonings, thefts, and more.
Maiden Voyage to the Heart of the Middle Ages
The mysterious Middle Ages are still alive and well in the heart of Paris.
The pilgrimage begins in the center of medieval Paris. The Île de la Cité, the seat of royal and religious power for centuries, has held on to the memory of its former splendor: Notre-Dame, the majestic gothic cathedral and UNESCO World Heritage Site, the Sainte-Chapelle with its delicate stone filigree, and the Conciergerie, the remains of the ancient royal palace.
On the Left Bank, the picturesque winding streets of the Latin Quarter still echo the footsteps of artisans and the commotion of rambunctious students. In the XIII century, the Sorbonne, the center of academic knowledge, saw them gather by the thousands. What was their life like in this bustling neighborhood?
To finish in style, a focus on the wealth of medieval art at the Musée de Cluny. Dungeons, crumbling ramparts, and an astonishing history: this ancient private mansion has remained intact and offers a peek into the everyday life of its enigmatic era. Not to mention ‘The Lady and the Unicorn’, one of the ten most famous tapestries in the world.
A new and fascinating perspective on the history of the capital: three centuries of law enforcement to keep the peace of its inhabitants. What if you were to put yourself in the shoes of some of the biggest names in the history of the Parisian police? Vidocq, Lépine, Bertillon, and others? Open your eyes, look for clues, eliminate the suspects, and you’ll find the culprit. A museum that’s better discovered without a criminal record… or you may end up as part of the collection!
Crimes at the Musée de la Police
Musée de la Préfecture de Police de Paris
It was the very heart of Romanticism in Paris, of bohemian Paris… called the ‘New Athens’.
Alain Ottavi - Flickr
In this place of XIX century Romantic predilection, a sonata from Chopin, a verse from Musset, a line from Victor Hugo could creep from these walls like a ghost. Off the beaten path, hidden below Montmartre, the quarter first attracted ‘lorettes’ — women who welcomed many guests and made a lot of noise! With them came the children of the century, artists and intellectuals. There was much mingling and dallying among literary men, courtesans, and fashionable painters
From the Opera Garnier to the beautiful gardens of the Musée de la Vie Romantique, passing by Notre Dame de Lorette church and the Square d’Orléans, where the condemned couple of Georges Sand and Frédéric Chopin lived… come relive the madness of Romantic Paris, in a quarter haunted by the greatest artists of the era.
Outside Paris, there is no hope
for honest men.
The invention of Chantilly whipped cream is the stuff of legends. And the domain of Chantilly can also be sampled with indulgence.
It’s only the Parisians who shy away from the suburbs. Infinite treasures can be found in Île-de-France, around the capital. Castles and gardens, royal palaces and artist villages: a breath of fresh air and a multitude of countryside discoveries await you just minutes away from Paris.
© Daniel Villafruela, Le Château de Chantilly. Wicicommons
Chantilly, the Cream of the Castles
An aristocratic bastion continuously built up and restored by its famous owners, the domain of Chantilly has crossed centuries. Its well-preserved treasures make up a gems of French heritage.
Art lovers will appreciate the Musée Condé, the largest collection of antique paintings after the Louvre, which gathers the works of Poussin, Watteau, Ingres, and Raphael. Those passionate about design will certainly admire the luxurious living quarters, and bookworms will marvel over the sumptuous library. For fans of the outdoors, the park boasts an impressive collection of gardens: Le Nôtre’s favorite XVII century gardens, XVIII century Anglo-Chinese gardens, and XIX century English gardens.
The cherry on top of the cake: Chantilly is also one of the largest stables in Europe! A masterpiece of XVIII century architecture houses the renowned Musée du Cheval, dedicated to the highly skilled art of dressage.
Guided tour, 1/2 day
Nemanja Stijak - Wikicommons
Memories of Fontainebleau
It’s here that in the XII century, thanks to the powerful and ambitious abbot Suger, the gothic style that transformed European architecture was born. It’s also here that more than seventy kings and queens of France lie in sumptuous tombs: an entire history book made of stone! An exceptional edifice with an extraordinary fate, we’ll retrace its turbulent history, from the splendors of the Middle Ages to the disgraces of the Revolution.
Gothic masterpiece and royal necropolis, the thousand-year-old Basilica of Saint-Denis houses half the history of France: art, politics, and spirituality.
Eric Pouhier - Wikicommons
The Fabulous Destiny
of the Basilica of Saint-Denis
“Here is the true dwelling of kings, the house of the centuries!” said Napoleon, nostalgic for ‘his’ Fontainebleau.
Royal residence since the Capetian dynasty, the royal palace of Fontainebleau carries the mark of all the sovereigns who shaped France, from Saint Louis to Napoleon III. Carefully built by each of them successively, Fontainebleau recounts the history of France through its own.
A great stage where the play of power was performed, the life of Fontainebleau is a long chronicle of festivals and feasts, balls and ballets, hunting, music, and theater. It’s just as much a political stage as well, where secret and public negotiations took place, shame and favor, disputes and settlements.
Through Fontainebleau’s important dates and symbols, we can measure the existence and experience of power. The traces of monarchs who lived there are still visible in its eclectic architecture. Mixing Mannerism, Baroque, and Classicism, buildings and decor intertwine to make this palace a unique and eloquent location.
alainlm - Flickr
The Palettes of Fontainebleau
Myrabella - Wikicommons
The collective masterpiece of thousands of architects, painters, sculptors, decorators, and gardeners in the service of the kings of France, a window into French savoir-faire, Versailles has served as a model for royal and aristocratic dwellings across Europe.
A seat of triumph and humiliation, it has seen the radiance of absolute monarchy and the tragedy of fallen royalty, the beginnings of the United States and the French Revolution, the defeat of France at the hands of Prussia, the return of a world war, Napoleon, and de Gaulle.
Behind this great history, another story was taking shape, one more intimate and nuanced… that of the everyday. The evolution of trends, tastes, and styles is ingrained in each design element, from embroidered silks to sumptuous gardens. Come follow the paths of these two interlaced stories and discover Versailles in all its splendor and frailty.
Versailles, Two Sides to the Story
For nearly two centuries, the royal palace of Versailles was the political and artistic epicenter of the Western world.
Guided tour, 1 day
In order to discover nature, Millet, Rousseau, Corot, Sisley, and many other painters came to work in Fontainebleau, Barbizon, and the surrounding area. This common thread later earned them the name of the ‘Barbizon school’.
Less than 50 km from Paris, the legendary forest of Fontainebleau has been a vacation spot for the kings of France for centuries, with its rolling woodlands and small logging villages offering an ideal setting for artists. As luck would have it, these sites that have been sketched for two centuries have kept their authenticity… and many mementos left behind by these painters.
Our journey starts with a guided visit to the art museum in the Auberge Ganne de Barbizon, which served as accommodation for landscape gardeners. We’ll continue with a tour of the plaques on display around Bourron Marlotte, an intensely cultural village that was home to writers such as Théophile Gautier, Alphonse Daudet, and Emile Zola, as well as painters like Claude Monet, Camille Pissarro, and Auguste Renoir. We’ll end with a trip to the medieval village of Moret-sur-Loing, where Sisley set up his easel and palette in 1879.
Come savor these special spots to your heart’s content!
In the XIX century, the region of Fontainebleau attracted a large number of painters in search of nature.
The simple virtues of the countryside were all the rage.
Between the national forests and the plateaus of Beauce, the city of Dourdan, a cradle of royal power, has played a role in nearly all the wars in the history of France.
A historic city still surrounded by ramparts, granted to some of the major figures of the kingdom (Blanche de Castille, Saint Louis, the Duke of Berry, Sully, and the Orléans family), Dourdan is a token of a well-preserved architectural heritage. Take the keys to the city and launch an attack on its fortified castle!
Constructed in the XIII century under Philippe Auguste, today it’s one of the only fortresses to have kept its medieval tower, dungeon, and moat. After taking in the exceptional panoramic view of the city and forest, follow the guide along a journey punctuated with anecdotes between the castle and ramparts: the church, the market square, the former hospital, and its XIX century houses.
Les CAUE d'Ile-de-France
Dourdan, the Medieval City
Distanced from the grandeur of the Grand Apartments, the private quarters of Louis XV and Louis XVI allow us to see the man behind the king, the woman behind the queen. Small, intimate dinner parties, games and hunting, a passion for science and music: a miraculously protected little world.
As places of pure enjoyment, the gardens were intended to embody power, following its progression over the course of generations of sovereigns. The flowerbeds, vegetable gardens, and groves of Versailles reflect these reigns and personalities, each so similar yet so different.
The spectacular park of the palace of Versailles reflects several centuries
of royal history.
Gilles Messian - Wikicommons
Guided tour, 2,5 hours
Trizek - Wikicommons
The Monarchy in Nature
In the Privacy of Kings
You have to love it, you have to want it, you have to endure it, this city so frivolous, fickle, musical, danceable, painted, flowery, formidable...
What’s the point in visiting Paris without discovering the detours that make up its… bawdy personality?
Its strangest, most potent, most sensual corners aren’t all that hidden. You just have to open your eyes and let them be your guide.
You’ll tremble in fear, joy, or pleasure.
Olive Thomas par Alberto Vargas
Mummies and tombs also conceal another side of Egypt in the age of the Pharaohs: seduction, sensuality, and sexuality.
Courtesans, mistresses, dancers, and dusky grisettes: these women made a living out of their powers of seduction, from the upper classes all the way down to the gutters. The amorous reputation of Paris was only growing stronger, and prostitution was spreading like wildfire in the new Haussmannian setting. In luxurious brothels, as well as cafés, restaurants, cabarets, theaters, ballrooms, and even the opera house. Famous artists were long-time patrons of these ladies of the night, the only models who deigned to pose nude for them. They broke taboos and invented new allegories, on canvas and in sculpture.
This visit to the Musée d’Orsay is a chance to view some of the most beautiful XIX century works of art from a different angle. Through their masterpieces, acclaimed French painters such as Degas, Manet, Courbet, and Toulouse-Lautrec invite us to discover the splendor and misery of these courtesans — some of whom ruled the hearts of the most politically powerful men of the era.
Scandalous and saucy
The women of the Musée d’Orsay
Sensuality and Pleasure
in Ancient Egypt
Jeff Dahl - Wikicommons
In the 19th century, Paris was the city of light, the capital of love...
and of debauchery.
In the famous Egyptian gallery of the Louvre, in the heart of the collections created by the great Champollion, discover a lesser-known facet of a fascinating civilization: the sexuality and pleasures of the gods, kings, queens, and people of ancient Egypt.
Objects of seduction, moments of pleasure, erotic legends, marriage, adultery, divorce, fabled couples: a complete mythology built on sex. Of course, alongside all these liberties, we’ll also find the taboo…
La comtesse de Castiglione - Pierre-Louise Pierson
The Crooked Kingdom of Paris
At the end of the XIX century, thanks to its industrial development and colonies, France was rich and flourishing. An avalanche of inventions transformed everyday life: the cinema, the automobile, the airplane, electricity. Medicine and chemistry were making vast progress. It really was the Belle Époque!
The Underbelly of the Belle Époque
Discover what’s lurking in the shadows of the hidden side of the City of Lights.
Meet the riffraff, thieves, murderers, and scoundrels whose exploits left an often-bloody mark on the history of Paris.
From the end of the Middle Ages to the XIX century, the quarter of Châtelet – Les Halles was also the kingdom of crooks and prostitution, the scene of famous crimes and political assassinations.
The biggest names in crime and debauchery, Cartouche, Sanson, Casque d’Or, and others, emerged from the dark corners that visitors to the capital are still fond of.
Slums, brothels, murders, and public executions… strange stories to make you shiver in the domain of deceit and deception!
Paris was visibly growing and modernizing at a rapid pace. Renewed by Haussmann, changed by glass and iron, the city personified the prestige of France. Distractions were the height of fashion: on the street, in cafés and cabarets, in art galleries and studios, in theaters and salons, everyone was having fun and enjoying all of life’s pleasures. Fittingly, it’s in the shadow of these pleasures that a darker reality creeps.
Prostitution was everywhere. Drugs were spreading like wildfire with the first appearances of morphine and cocaine. Crime surrounded the chicest neighborhoods. Sexual tourism was all the rage, making the rounds of Paris’ underbelly. This forbidden fruit attracted the bourgeois as well as tourists… and the artists who found inspiration in the worst of times.
If you want to truly love a country,
you need to eat it, drink it,
and hear it sing.
Sunny Ripert - Wikicommons
Walking around is great and all, but when do we eat? Luckily, Paris also has many flavors, culinary inventions, tastings, and cheerful moments to offer.
The city has earned a worldwide reputation in the art of eating. In Paris, food and culture are closely intertwined.
Good taste is a must, and we love all that is tasty. Feel free to take a bite!
France, the country of great food, gourmet meals, ‘chefs’, ‘restaurants’, and ‘cafés’ — words that need no translation. Follow its evolution through the centuries in order to deconstruct the cliché of French cuisine and understand the values placed on food and cooking in France today.
This tour will take you to the origins of the restaurant and the pleasures of the French table: the Palais-Royal, the historic center of Parisian gastronomy. Discover the bases of flavors in the ancient and venerable shops of Montorgueil and Saint-Honoré. And finally, enter the 200-year-old dining room of a famous gastronomic restaurant…
Secrets of the Gourmet Marais
Matters of Taste
In the Marais, you can find something for every palate, as the menu easily adapts to your tastes.
A gastronomic tradition opulent enough to be recognized by UNESCO. Where did it begin? What place do the culinary arts have in the history, diplomacy, and culture of the country?
The French Heritage of Gastronomy
Yiddish and Sephardic specialties, exceptional teas, flavorsome and fashionable pastries, more bread than you could ever eat, wines and spirit from around the world: sensory surprises and culinary creations galore.
Look at these products and listen to those who lovingly create them, select them, or assemble them… speaking only to you. Combine the history of this endearing quarter with its gastronomic traditions, and leave with an excited palate and plenty of goodies to share with friends and family… so your savory sojourn can continue.
City Smart Way - 12 bis rue Desaix - 75015 – Paris – www.citysmartway.com
Siret : 818 733 669 – SAS au capital de 6 000€
TVA Intracommunautaire FR96818733669
Our prices are based on a standard rate of 85€/ hour for a private group. We can accommodate executive-level requests for cultural experiences (in the framework of business travel, team building, employee onboarding program, etc.) and provide personalized recommendations. Please contact us for a detailed estimation.
For visits of museums and monuments, entrance and other fees are at an additional cost.
email@example.com for any reservation or price quotation request
+33 6 85 11 05 98 Thierry
+33 6 47 24 68 62 Bénédicte
+33 6 87 93 91 51 Irina
Can’t decide what to choose? Interested in several subjects? Partial to a certain place? Or maybe you just like surprises?
Let your imagination guide you. Let us know what you like, and we’ll take care of everything.
All our tours are private. You and your group will be our only clients. You won’t have to share with strangers!
If you have a particular need or interest, we’ll happily adapt any of our tours, or create one just for you.
We’ll also book a car with a driver if necessary, find a photographer to follow along, or reserve a cooking class to complete the tour. Don’t hesitate to speak to us about any of your inclinations!
morale autre que City Smart Way est strictement interdite et ne sera pas reconnue comme légitime par City Smart Way. Le cédant doit signaler la cession de sa réservation par e-mail à City Smart Way 24 heures avant le début de l’activité, en indiquant le(s) nom(s) précis et les informations d’identification du cessionnaire et des bénéficiaires. Les bénéficiaires doivent remplir les mêmes critères que le cédant afin de prendre part à l’activité.
4) Tarifs Les prix mentionnés dans ce Catalogue sont indiqués en euros (€). Sauf indication contraire, les prix comprennent la TVA. Les prix des services sont soumis à modification sans préavis et sont garantis dès que le Client a reçu la confirmation de sa commande. Les prix varient selon le nombre de personnes par réservation. Les prix promotionnels ne sont valables que sur une période de temps limitée et consistent en une réduction variable sur le prix régulier. Ils sont susceptibles de changer à tout moment et ne sont pas garantis tant que la confirmation de commande n’a pas été réceptionnée par le Client.
5) Paiement Tous les réglements doivent être effectués au moment de la réservation pour valider une réservation. Il n’y a aucun coût supplémentaire au moment de la réservation. Le montant total de la réservation est toujours facturé en euros (€).
6) Propriété intellectuelle Sauf indication contraire, le Catalogue et le Site de City Smart Way, y compris les contenus et les itinéraires des visites, tous les visuels (images, photographies, vidéos, logos, graphiques), noms, noms de marque, textes et autres contenus du Catalogue et du Site sont la propriété exclusive de City Smart Way. City Smart Way est une marque déposée. Toute reproduction partielle ou totale du Site et du Catalogue City Smart Way à des fins commerciales ou publicitaires est strictement interdite. Toute reproduction non autorisée ou autre violation des droits de propriété intellectuelle de City Smart Way constitue une contrefaçon soumise à des conséquences judiciaires.
– Tous les utilisateurs ont le droit d’accéder au contenu du Catalogue et du Site.
– Le contenu téléchargé par un Client à partir du Catalogue ou du Site City Smart Way (pour une utilisation hors-ligne, par exemple) reste la propriété exclusive de City Smart Way.
– Toute adaptation ou exploitation de ces contenus par l’Utilisateur se fait exclusivement sous sa propre responsabilité.
7) Responsabilité du Client Les activités de City Smart Way sont couvertes par une assurance professionnelle telle que requise par la loi, assurance qui couvre les dommages corporels, matériels et immatériels subis par le Client lors d’une activité. Le Client est invité à consulter son assureur pour s’assurer de toute couverture complémentaire dont il souhaiterait bénéficier.
8) Responsabilité de City Smart Way City Smart Way n’est pas responsable de tout dommage, matériel ou immatériel, direct ou indirect, qui pourrait découler de la faute du Client (par exemple, la non-application des consignes de sécurité données par le guide) lors d’une activitée assurée par City Smart Way. Le Client ne pourra demander le remboursement d’une activité annulée par la suite d’actes, d’un événement ou de circonstances ne relèvant pas du contrôle de City Smart Way, notamment et sans limitation : guerre, terrorisme, troubles civils, grèves, intempéries, et toutes autres circonstances extraordinaires.
9) Données personnelles L’utilisateur du Site est informé que ses renseignements personnels sont enregistrés au moyen de formulaires par le serveur hôte City Smart Way conformément à la loi intitulée « Informatique et Libertés » du 6 janvier 1978. Le fichier électronique est également transmis à la Commission nationale de l’informatique et des libertés (CNIL). Les informations personnelles de l’utilisateur fournies à City Smart Way par e-mail ou téléphone ou enregistrées dans son compte sur le Site ne seront jamais utilisées par City Smart Way afin de satisfaire les besoins fonctionnels du Site, elles servent uniquement comme preuve de la communication électronique. City Smart Way se réserve le droit d’utiliser ces données pour envoyer des messages commerciaux liés au site City Smart Way ou à ses services associés à l’utilisateur enregistré. L’utilisateur enregistré a le droit de s’opposer, de modifier ou d’effacer sur le Site toutes ses données personnelles selon l’article 34 de la loi « Informatique et Libertés ». Pour utiliser ce droit, l’utilisateur enregistré doit effectuer les modifications directement sur sa page utilisateur.
10) Litiges Les présentes Conditions sont conformes à la loi française. Dans le cas d’un différend relatif à l’interprétation, l’application, la résiliation ou la nullité des présentes Conditions, seuls les tribunaux de juridiction compétentes s’appliquant dans la localisation du siège de l'entreprise (Paris, XVe arrondissement) seront compétents aux fins de litiges, y compris par le biais d'une procédure à l'amiable, et ce quelle que soit la pluralité des parties prenantes.
Terms of Sale / Conditions de vente
1) Champ d'application Vous consultez actuellement le catalogue de services proposés par la société City Smart Way (ci-après dénommé « Catalogue »). Conformément à la loi française, nous vous invitons à consulter les présentes Conditions Générales de vente (ci-après dénommés « Conditions »). En utilisant les services de City Smart Way, vous acceptez de respecter les Conditions, qui prennent effet immédiatement et sont les seules conditions applicables. City Smart Way aura le droit de mettre fin aux Conditions immédiatement en cas de défaillance du Client à se conformer à toute disposition des Conditions. En cas de résiliation des Conditions par City Smart Way, le Client ne pourra prétendre à aucune compensation ni à la possibilité d’un remboursement des frais encourus. Les Conditions définissent les conditions de vente de services (tels que définis ci-dessous) par la société City Smart Way (voir les Mentions légales) pour tous les Clients.
Définitions « Client » fait référence à toutes les personnes, physiques ou morales, ayant réservé l’un des services payants proposés par City Smart Way et ayant réglé le prix convenu. « Réservation» fait référence à la possibilité de réserver un service proposé par City Smart Way par courrier électronique (e-mail), par téléphone ou sur le site Internet www.citysmartway.com (ci-après dénommé « Site »). « Utilisateur » se réfère aux visiteurs et aux utilisateurs du Site. « Service » fait référence à une visite guidée (privée ou en groupe ouvert), atelier, démonstration ou autre prestation similaire d’une durée inférieure à vingt-quatre heures, tels que proposés dans le présent Catalogue. « Confirmation » se réfère à un reçu d’achat échangeable contre un service. Il est prévu immédiatement après la réservation d’un service que le Client a payé. Toute réservation confirmée signifie votre acceptation pleine et entière des présentes Conditions. City Smart Way se réserve le droit de mettre à jour ou de modifier ces Conditions à tout moment et sans préavis. Votre utilisation des services après de telles modifications constitue votre accord pour suivre et être lié par les Conditions modifiées.
2) Présentation de City Smart Way La société City Smart Way fournit des services pour les touristes, en particulier des excursions, des visites guidées, des activités récréatives et des activités gastronomiques et culturelles (ci-après dénommés « Services »).
3) Conditions d’accès aux Services Ce Catalogue est disponible pour votre usage personnel gratuitement (à l'exception de vos frais de connexion Internet personnels), à condition que les Conditions décrites soient acceptées. Vous acceptez d’utiliser uniquement ce Catalogue à des fins légales ou pour les demandes légitimes de réserver les services proposés. Toute utilisation frauduleuse du Catalogue est strictement interdite.
3.1 Réservation d'un service Le processus de réservation d’un service est la suivante.
– Le Client choisit une activité.
– Le Client choisit le nombre de personnes qui seront présents sur le parcours de l’activité (limité à de petits groupes), ainsi que la date souhaitée selon disponibilité.
– Le paiement intégral sera effectué en ligne avec un système de paiement sécurisé.
– La réservation est considérée comme validée et efficace dès que le Client reçoit une confirmation (et non pas par une confirmation de paiement) envoyée par City Smart Way. Ce bon est la seule preuve de paiement pour la réservation et la seule identification acceptée par City Smart Way acceptera. Ce bon doit donc être conservé par le Client et présenté au début de la visite.
Une fois le paiement autorisé par la banque du Client, une confirmation de la réservation est envoyée au Client. Cette confirmation contient tous les détails de la commande (état de la réservation, TVA si nécessaire, nom de l’activité, durée, nombre de personnes, description, point de rencontre, numéro de téléphone du guide en charge de l’activité). Dans le cas où la confirmation serait perdue, le Client devra contacter City Smart Way pour en obtenir une nouvelle.
3.2 Apporter des modifications aux réservations L’ensemble des modifications sera réalisé par courrier électronique (e-mail), par téléphone ou sur le Site.
• Modification des dates de l’activité Hormis les services pour lesquels il est spécifié « aucune modification, aucune annulation », le Client peut changer la date de son activité jusqu’à 7 jours avant la date prévue dans la réservation du service. Aucune modification ou annulation ne pourra être faite moins de 7 jours avant la date prévue dans la réservation. Dans le cas où le Client souhaiterait modifier le contenu d’une réservation (la date, le nombre de personnes), il devra annuler la réservation existante et faire une nouvelle réservation.
• Modification du nombre de personnes Le Client peut demander un changement du nombre de personnes dans la réservation, si le service ne comporte pas la mention « aucune modification, aucune annulation acceptée ». Le Client peut alors modifier sa réservation jusqu'à 7 jours à l'avance. Ce changement ne sera possible que si la capacité de l’activité le permet. Dans les 7 jours avant la date prévue de l’activité, City Smart Way ne pourra plus effectuer de changements et le Client ne pourra prétendre à aucun remboursement.
3.3 Annulation d'une réservation Le Client peut annuler sa réservation jusqu’à 7 jours avant la date du service. Pour tous les parcours comportant des réservations de monuments ou de musées, y compris les billets pour le château de Versailles, 10% de la réservation sera retenu. En cas d’annulation moins de 7 jours avant la date prévue de l’activité, City Smart Way ne remboursera pas l’achat et gardera 100% de la réservation. Toute interruption de la visite ou de l’activité au cours du service, de la part du Client, ne donnera droit à aucun remboursement. Si le Client n’est pas présent au rendez-vous le jour de l'activité à l’heure convenue, il sera considéré comme absent et cette absence n’entrainera pas de remboursement, quelle que soit la raison de l'absence.
3.4 Cession de la réservation à une autre personne Dès que la réservation est terminée, une autre personne peut participer à l’activité à la place de celle qui a réservée, sous réserve qu’elle détienne la confirmation de la réservation. Toute revente d’une réservation par une personne physique ou
© Place Vendõme. - Gauthier Hebbelynck