Buying New Technology? Consider Your People
By: BJ Johnson
Geronimo! Stepping Outside Your Comfort Zone
By: George Ruthauser
2016 Winter Edition of ARMA NNJ's Hot Topics
adding a technology perspective to Help Plan and Design Your Program
The ARMA Northern New Jersey Chapter Newsletter
2016 / Volume 1 / Issue 3
The ARMA Northern New Jersey chapter, in conjunction with ARMA Metro New York City chapter, ARMA Long Island and ARMA Connecticut chapter cordially invites you to attend the 2016 ALL-DAY EDUCATIONAL EVENT.
Registration includes Four Tracks of Educational Sessions with Four Sessions Each, Breakfast, Lunch and the Evening Networking Reception.
All registrants and sponsors are invited to attend a Networking Reception immediately following the educational sessions. Please join us for food, drinks, raffle prizes and catch up with your colleagues and friends. This is a great way to unwind after a day of learning!!!!
This event has been approved for CRM and IGP credits!
NYC March Workshop
Upcoming Meetings and Events
Successful IG Initiatives
5:00 PM - 8:00 PM
101 Wood Ave South Iselin, NJ 08830
How can RIM professionals prepare and pave the way for successful project implementations? The purpose of this discussion-style presentation will be to dive more deeply into the three key elements to apply to ensure the successful implementation of an IG Initiative.
You will be invited to share in discussing those challenging situations where RM projects and IG initiatives begin and subsequently fail.
You will learn 3 key elements to incorporate into your strategic plans to ensure a successful implementation: The Power, Knowledge Workers and Natural Human Behavior
We will conclude with an introspective view of how IG initiatives impact to your business. Discover how those coordinated IG efforts can result in bridging IT, elevating the sharing of services, and promote the consolidation of knowledge across a global enterprise.
Join us for an inspired look at designing the right solution for your organization or enterprise clients.
Tuesday, March 8, 2015 8:00 AM - 5:00 PM EST
The Executive Conference Centers
1601 Broadway @ 48th Street, 7th Floor, New York, New York 10019
Successful IG Initiatives
Florham Park, NJ
ARMA - All Day Educational Workshop
Lunch & Learn Webinar
Social Media Records & Information Management
Information Governance in a Social Media World
The Intersection of RIM, IG and the Cloud
Speaker: Aaron Swan
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Buying new Technology?
People should be the Number 1 consideration.
Buying new Technology?
By BJ Johnson,
"I buy from people, not a company..."
Security, pricing and functionality are all essential aspects of buying new technology, but people should be the number one consideration.
- We survey new clients to understand why our solution was selected over another. The answer we hear most frequently: “Your people.”
- At a recent ARMA meeting we had a panel discussion about going paperless and switching to digital processes. We all agreed the impact on “people” was an important area to consider.
Long before you start demoing potential software, make sure you have assembled the right people to think through how implementing a new solution will impact your organization. How are people getting the job done today and how will things change when you implement your new solution? Technology is designed to make us more efficient and help us do our job better. Yet there will be people who take issue with the change simply because it’s a change, even if it helps them and the organization. How can we win these people over and make them embrace the new way of doing things? This is one reason why smart organizations are making change management a component of adopting new technology.
So you’ve got your team assembled and now it’s time to start evaluating technologies and talking to vendors which means you’ll be working with salespeople and perhaps a subject matter expert who supports the salesperson. Are they professional, are they knowledgeable, do they respond promptly to questions, did they do a good job presenting their solution? We should expect all of these characteristics in a potential new business partner, but that’s not enough. Did they take the time to understand your business and your unique needs?
When you are demoing technology, ease of use is as important as features. Does the solution have an intuitive design, is the help section page after page of text or easy-to-follow tutorial videos? Assuming you are selecting a cloud solution, does it work on any browser, does it work on any device?
Remember it’s people using this new technology so it needs to fit the way we work. Teleworking and BYOD are characteristics of most companies. In a world where the lines between work and life continue to blur we need access to information when, where and how we need it. Remember, we’re all accustomed to having “an app for that” and expect to use a solution with minimal training on our favorite device. If people find using new software challenging and cumbersome, don’t expect quick adoption.
Now you’ve short-listed the vendors to a couple. If price, features and security are all close to the same, “people” should be the deciding factor. When making your reference calls, try and learn more about the people who work at the company you are considering. How was the implementation process, is support exceptional, do they have an account manager, do clients have input on new features? You may have fallen in love with a new technology, but if you don’t hear good things about the people who support and develop that solution, I’d think twice before signing a contract.
Throughout my career I’ve been both the buyer and provider of technology and there are a couple of quotes that stick in my head that remind me of the importance of people.
“I buy from people, not a company” – An executive at a company I worked at years ago made this statement when he disqualified a vendor because of their arrogance.“I judge a company by how they react when something goes wrong” – An executive who selected our technology made this after hearing how we responded quickly to an audit they were dealing with.
Remember these quotes and have high expectation when selecting new software. Don’t forget the human elements at every step of the buying process. Your employees (people) deserve it.
Buying new Technology Continued.
Check out the sponsors who make our chapter possible.
Click each logo to visit the sponsors website and learn more.
With 25 years of experience, GRM Document Management is a leading provider of lifecycle records and information management solutions. The company brings proprietary innovation, blended integration and new levels of cost efficiency to document storage, data protection, digital/electronic document management and certified destruction. Our growing network of facilities serves Los Angeles, San Francisco, New York, Philadelphia, Washington D.C., Atlanta, Miami, Chicago, Houston, Boston, Baltimore, and China.
Iron Mountain Inc. provides information management services that help organizations lower the costs, risks, and inefficiencies of managing their physical and digital data. The company’s solutions enable customers to protect and better use their information – regardless of its format, location, or lifecycle stage – so they can optimize their business and ensure proper recovery, compliance, and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, e-mails and more, for organizations around the world. Visit www.ironmountain.com for more information, or follow the company on Twitter at www.twitter.com/IronMountainInc.
Vaporstream is a Secure Recordless Messaging Service (SRMS) provider that offers the only completely secure and confidential digital messaging channels for executives and professionals who not only have the right but also the responsibility to keep their most sensitive information private. Vaporstream solves the fundamental problem with eCommunications by empowering you to digitally communicate with the velocity of an instant message and the efficiency of an email, while maintaining the security and privacy of a face-to-face conversation. The company’s patented SRMS protects messages by securely transmitting them through cyberspace, while never creating Electronically Stored Information (ESI) or leaving a digital footprint. Vaporstream communications or “Vispers” can never be copied, forwarded, printed, saved or traced.
At our ARMA-NNJ January 20th Networking Event held at the Harvest Moon Brewery in New Brunswick, the “ARMA-NNJ GIVES BACK” charitable/community outreach program recipient was ELIJAH’S PROMISE. We were joined by Jim Zullo who is the Executive Director of Elijah’s Promise. Jim shared with some details about the extraordinary efforts of the Elijah’s Promise program which includes a collaborative community process that seeks to harness the power of food to break the cycle of poverty, alleviate hunger and change lives for the most vulnerable members of our Central New Jersey community. Elijah’s Promise offers an array of programs which includes operating a community soup kitchen, providing the opportunity for clients to attend a culinary arts school to help with the development of life-long career options; staffing and operating a catering business and café; and connecting low-income individuals and families with social and health services. During the frigid winter months, Elijah’s Promise teams with the local churches to operate their Code Blue program to provide safe and warm shelter for the homeless community in the New Brunswick area. With the support of volunteers, donors and community partners, the team serves more than 200,000 meals per year and trains previously unskilled workers for careers in the food services industry.
The mission of Elijah’s Promise strives towards envisioning a community where no one goes hungry for lack of food or funds; where a good meal is a nutritious meal; where natural and fiscal resources are utilized wisely; and where opportunities are made available to those who seek it.
Our ARMA-NNJ Members and Guests who attended our Harvest Moon Brewery event were truly impressed by the accomplishments and continuing efforts being undertaken by the Elijah’s Promise. Many of our ARMA family donated foods, toiletries and warm winter gear as well as monetary support. Additionally, Elijah’s Promise is always looking for volunteers to assist with its many programs. If you would like to get involved, make a difference, or learn more about the critical needs that the Elijah’s Promise Program services within for the community, we encourage you to stop by their website here.
Last summer, 36 people, mostly programmers, communed in a house in the San Francisco suburbs for a lesson in CoZE. For the uninitiated, that’s “comfort zone expansion.” CoZE demands you do something that makes you feel uncomfortable, then observe the results. In this case, a self-avowed neat freak fully submerged his hand in a pan of leftover chicken curry. Lo and behold, he honestly enjoyed the experience.
If you take a stroll through an American office these days, you might witness scores of workers unintentionally undergoing their own CoZE experience. They’re the ones, under protest, making the transition from a paper-based environment to a digital one. If you detect them quivering, simply take their hand, channel your inner FDR (“The only thing they have to fear is fear itself.”), then point them in the direction of the nearest information management services company. The experts there can allay any level of apprehension with comprehensive training on scanning, hosting and workflow processes. Yet for those CoZEers who don’t yet feel cozy, they can also provide comfort in the form of cost-efficient document storage and shredding.
Now, if you don’t mind, I'll excuse myself. I’ve got to go find an airplane, parachute and sky diving instructor. See ya. I hope.
Take a Step outside of your comfort zone
By George Ruthauser
Are you using LinkedIn for professional networking? Do you use Twitter to stay current and share information? Our chapter has a presence on both and we encourage you to connect with us on our LinkedIn group and follow us on Twitter. It's a great way to stay on top of the latest discussions, check out articles and topics posted by members and guests as well as get answers to RIM related questions.
If you are new to LinkedIn or want to improve your understanding and learn tips from the pros check out our on demand training sessions. We have 2 presentations that cover basics and advanced features which can be streamed at no cost to you. Keep an eye on our upcoming Twitter sessions.
Our chapter runs according to the by-laws originally established when we were chartered over 50 years ago. Periodically changes need to be made in order to reflect the enhancements to our board and the way in which we conduct business. Before they go into effect they are approved by ARMA International, our board of directors and a vote by our membership. Recent changes are being circulated for review and will soon be shared with our members by email. You can find the most recent version of the bylaws on our website "chapter governance" page.
Have you seen our Member Handbook? If you are a new member or been with our chapter for a while and haven't seen it yet, check out our new member handbook. Recently updated for 2015 we have lots of information to share.
Have a great article to share? Do you have questions you would like answered or information you would like to contribute? We are looking for articles to be included in upcoming editions of our newsletter. Even if you have an idea for us we are all ears. Please send an email to email@example.com with your questions, suggestions and feedback.
Did you know you can advertise a RIM related job opening on the ARMA NNJ Website for free? Those seeking employment in the RIM field also have an opportunity to post their resume for potential employers on our site at no cost. If you have a job opportunity to share or are looking for a position visit our Career Opportunities and Member Resume pages on our chapter website armannj.org. Its easy to post. Simply click the "Submit an ad" link and fill in the requested fields. Once you click submit your request wil be reviewed and posted. If you have any questions or issues please contact firstname.lastname@example.org.
For every new member that you refer to join the ARMA NNJ Chapter, you will be rewarded with a FREE entry to the next ARMA NNJ Chapter Meeting of your choice beginning with the January 20th Networking Event, through our end of year meeting in June.
**To qualify, new members must be ARMA International members who have not been on the ARMA NNJ roster after 12/31/13**
WE NEED YOUR HELP!
ARMA NNJ: New Member Recruitment
For progressive organizations, Archive Systems delivers next-generation document management solutions that provide a bridge between paper and digital records storage and control. Services include SaaS solutions for records and document management, nationwide off-site physical records storage and services, and Information Governance consulting.
Tritura is a specialized technology services company that helps organizations gain visibility into their information. Our work enables clients to maximize the value of their information while complying with legal requirements for its use and management. Tritura accomplishes this by providing a range of eDiscovery and information governance services.
Paragon is an advisory consulting and systems integration firm that specializes in enterprise information management. Our corporate history dates back over 30 years, during which time we’ve had the opportunity to work with a number of major national companies.
Jordan Lawrence helps clients all over the world solve records management problems. Their work leverages decades of experience, unmatched best practice standards and efficient web-based service delivery.
Vision Search Partners is a recruitment, contract staffing and consulting firm that specializes in records managment, information governance, security, privacy, and digital asset management.
Want to advertise in our newly designed newsletter? Full page ads are now available in addition to our other sponsor and advertising opportunities. Contact us to learn more!
Your Ad Seen Here.
Session of the month
Free, On-Demand RIM Training Sessions
You recognize that your organization:
• Has embraced social media and collaborative technologies like never before, and
• Has accumulated vast volumes of unstructured data in file shares and on distributed devices continues unabated.
You also know that the traditional view of Records and Information Management leaves many programs undervalued and, as a result, underfunded. While you may have charted a course to implement improved processes, you need more people and more technology. How do you communicate your understanding of what is needed for a healthy and defensible RIM program to senior management – in a manner that leads to influence with C-level support and a budget behind it? This web seminar from the MER Conference provides concrete ideas and “lessons learned” to help RIM professionals gain traction to implement new Records and Information Management programs, policies and practices across the enterprise and in today’s ever-evolving, fast-paced environment.
ICRM Maintenance Credits: 1.00
One of the benefits of membership in our chapter is access to affordable RIM and Information Governance education. Our goal is provide you with the resources you want to assist in your professional success! One of those manner benefits is the partnership ARMA International has developed with RIM On-Demand to offer online education that is recorded from the MER conference to individuals - FREE - to you as a member! These free sessions are available only to Chapter members and only for a limited time.
To access this session:
Visit the ARMA International website at http://www.arma.org
From the "My ARMA" menu at the top, select "Member Logon" and log in.
Your complimentary training session of the month will be available as a link under the "Chapter Memberships" section for ARMA NNJ.
As always, please let us know if you have any ideas for future topics for chapter programs, by contacting Michael Landau, VP Professional Development at email@example.com.
Making It Real: Getting Buy-In for Your RIM Vision, Budget and Implementation
Annual Spring Conference
Michelle Miller, Award-winning CBS News Correspondent
There's a definite buzz as attendees to our Annual Spring Conference meet with knowledgeable and helpful vendors in the records management and information governance field, getting new ideas, solutions, and inspiration.
You’ll be able to choose from a broad range of topics so you can customize the learning you need. Concentrate on the areas of records management and information governance designed to help your organization and delve into the topics that will impact your organization in the next few years. Whatever you need, our program will have something for you.
Innovation & Inspiration.
RIM & IG - The time is now!
Co-hosted by ARMA NNJ, ARMA Metro NYC, ARMA Connecticut and ARMA Long Island Chapters
Visit Armanyc.org & register
Join your fellow records and information governance professionals for a day of education, networking and vendor exhibits.
8 am - 5 pm with Networking Reception immediately following.
Pre-approved for 5.5 CRM Credits and 4.5 IGP Credits!
Our list of speakers offer a fresh perspective and inspiring stories that can help shift your own perspectives and deepen your understanding of records management, information governance and success.
Tuesday March 18th, 2016
New York Executive Conference Center
1601 Broadway New York, NY 10019
CRM- do you want to have these letters after your name? A Certified Records Manager is a CRM, and has earned the title by passing all 6 Parts of the CRM Exam. What does it take to become certified? Some study, some time, determination and persistence.
A good place to start is with ARMANNJ ICRM CRM Exam Prep Workshop coming up in Morristown on February 26th. The Workshop reviews all aspects of the 6 Part Exam, one section at a time, offering suggestions on study material and test taking strategies. The Workshop is licensed from the ICRM and can only be presented by CRM’s.
The CRM exams are administered 4 times a year, with the next open test cycle May 2-13, followed by August 1-12 and November 7-18th. You must be a candidate to register for the exams. Application information is posted on the ICRM website. Once you are accepted as a candidate you have 5 years to successfully complete the exams.
If you take the February workshop you could prepare and sit for some or all parts of the exam in May. Depending on your study time, you could plan to take your strongest sections.
ARMANNJ has lots of CRMs who took the workshop and passed the exams. They are ready to help interested candidates. As the test stands, for the next 2 cycles, there is someone in our chapter who can coach a willing candidate. In late 2016, probably for the November tests, Parts 2 and 3 of the Exam will change, and mentors will not have hands on experience with those parts.
If you would like to become a CRM, start with the Workshop in February, and get to know the chapter members who conduct the Workshop, all of whom have taken the Workshop before passing their exams. Join us February 26th.
Have a question? Email firstname.lastname@example.org.
Written by: Lucy Rieger, CRM - Records Update, Inc