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DevOps Campus ...at ITSM Academy Presents DevOps & Agile Service Management® Certification Courses & Workshops
Bloom's Taxonomy
Bloom's Taxonomy Explained
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ITSM Academy's DevOps Courses are based on Bloom's Taxonomy. This educational model is used to categorize learning objectives and assess learning achievements. The DevOps Foundation Certification Course encompasses the Knowledge and Comprehension domains, while the DevOps Practitioner courses includes not only these first two domains, but also the Application area. The series of non-certification workshops “drills down” into a topic or practice that may have been introduced in another certification. Our Drilldowns are very focused and provide more prescriptive guidance and practical experience for the learner and are designed as complementary “plug-ins” to our certifications.
As the emerging practice grows, the definition of DevOps continues to change. According to Wikipedia, DevOps is a set of practices that emphasizes the collaboration and communication of both software developers and other information-technology (IT) professionals while automating the process of software delivery and infrastructure changes. It aims at establishing a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. Certified DevOps practitioner roles fulfill this definition through evolutionary skills and improved communication and collaboration between IT teams.
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Learners who have passed DOI’s qualifications are awarded a digital badge as a means of showcasing their achievements. Learners are able to share their success online by displaying digital badges via social media sites.
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ITSM Academy's successful candidates receive a free membership in DOI. This program offers access to current information and thought leaders in the emerging community of DevOps professionals. Members are able to: Stay current with emerging DevOps best practices and skills Access discount codes for worldwide DevOps conferences and events Enhance their network with a thriving community of DevOps professionals Gain instant access to exclusive content Attend Digital DevOps pop-up events Contribute to the crowd-sourced DevOps Open Source Collective Body of Knowledge (cBoK) (coming soon)!
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ITSM Academy is a proud Registered Education Partner of the DevOps Institute (DOI).
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How To Become a DevOps Game Changer
Digital Badging
DevOps Institute - The Association for DevOps Professionals
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All courses include unique & exciting exercises to apply the concepts covered
Devops practitioner® courses
Course Name: DevOps Foundation® The flagship DevOps certification course, and the prerequisite for the entire DevOps Practitioner series, we ensure our DevOps Foundation certification course is continually improved and current. Learn about DevOps leveraging case studies, real world success stories and metrics to demonstrate business success in this foundation-level certification. This sixteen (16) hour course provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows will result in an improved ability to design, develop, deploy and operate software and services faster. COURSE OBJECTIVES: The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results COURSE / STUDENT MATERIALS: Sixteen (16) hours of instructor-led training and exercise facilitation DevOps – The Basics (pre-class resource) Learner Manual (excellent post-class reference) Participation in unique exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional sources of information and communities CERTIFICATION: Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the DevOps Foundation Certificate. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. DevOps Foundation Certificate is the pre-requisite DevOps Practitioner certification courses. PREREQUISITES: Completion of pre-class assignment Familiarity with IT software development and operations responsibilities AUDIENCE: Anyone seeking an understanding of DevOps principles, practices and culture Organizations wanting to instill a common DevOps vocabulary and mindset Employees and managers responsible for leading DevOps transformations Consultants, internal and external suppliers
Course Name: DevOps Test Engineering (DTE)® A DevOps test engineer is an individual accountable for testing software in a DevOps environment. This sixteen (16) hour course describes culture and team aspects for team engineers, test strategies, test infrastructures, test tools, test automation, best practices, test management and analysis. COURSE OBJECTIVES The learning objectives for DTE include a practical understanding of: The purpose, benefits, concepts and vocabulary of DevOps testing How DevOps testing differs from other types of testing DevOps testing strategies, test management and results analysis Strategies for selecting test tools and implementing test automation Integration of DevOps testing into Continuous Integration and Continuous Delivery workflows How DevOps testers fit with a DevOps culture, organization and roles COURSE / STUDENT MATERIALS Sixteen (16) hours of instructor-led training and exercise facilitation Digital Learner Manual (excellent post-class reference) Participation in exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional sources of information and communities CERTIFICATION Successfully passing the certification exam leads to the candidate’s designation as a certified DevOps Test Engineer (DTE)®. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. PREREQUISITES DevOps Foundation® Certification Course Completion of pre-class assignment General knowledge of software quality assurance testing concepts AUDIENCE Anyone involved in defining a DevOps Testing strategy Quality Assurance Managers Testers and Quality Assurance Teams Software Engineers and DevOps Engineers IT Managers Project Managers Lab staff Release Managers and delivery staff Maintenance and support staff Anyone involved in testing tool selection
Course Name: DevOps Leader (DOL)® A DevOps Leader is a tactical or strategic individual who helps design, influence, implement or motivate the cultural transformation proven to be a critical success factor in DevOps adoption. This individual understands the human dynamics of cultural change and is equipped with practices, methods and tools to engage people across the DevOps spectrum. COURSE OBJECTIVES The learning objectives for DOL include a practical understanding of: DevOps and time to market The business and IT perspectives Key differences between DevOps IT and traditional IT Planning and organizing Understanding performance and culture Measurement differences Designing a DevOps organization Focusing on what matters Ideas for organizing workflows Sharing information Defining meaningful metrics Value stream mapping The Spotify Squad model Managing culture change Popular tools and key practices Putting it all together COURSE / STUDENT MATERIALS Sixteen (16) hours of instructor-led training and exercise facilitation Learner Manual (excellent post-class reference) Participation in exercises designed to apply concepts Comprehensive glossary Access to additional sources of information and communities CERTIFICATION Successfully passing (65%) the 90 minute, multiple choice, Bloom's Taxonomy levels 1, 2 and 3 exam leads to the DevOps Leader (DOL)® certificate. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. PREREQUISITES DevOps Foundation® Certification Course AUDIENCE Anyone starting or leading a DevOps cultural transformation program Anyone interested in modern IT leadership and organizational change approaches IT team leaders, managers, directors and business stakeholders Practitioners and change agents DevOps tool providers, systems integrators, and consultants
Course Name: DevSecOps Engineering (DSOE)® A DevSecOps Engineer is an IT Security professional who is skilled at “security as code” with the intent of making security and compliance consumable as a service. A DevSecOps Engineer uses data and security science as their primary means of protecting the organization and customer. This sixteen (16) hour course explains how DevOps security practices differ from other security approaches, and provides the education needed to understand and apply data and security sciences. Participants learn the purpose, benefits, concepts and vocabulary of DevSecOps; particularly in how DevSecOps roles fit with a DevOps culture and organization. COURSE OBJECTIVES The learning objectives include a practical understanding of: The purpose, benefits, concepts and vocabulary of DevSecOps How DevOps security practices differ from other security approaches Business-driven security strategies Understanding and applying data and security sciences The use and benefits of Red and Blue Teams Integrating security into Continuous Delivery workflows How DevSecOps roles fit with a DevOps culture and organization COURSE / STUDENT MATERIALS Digital Learner Manual (excellent post-class reference) Participation in exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional sources of information and communities CERTIFICATION Successfully passing (65%) the 90 minute, multiple choice, Bloom's Taxonomy levels 1, 2 and 3 exam leads to the DevSecOps Engineer (DSOE)® certificate. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. PREREQUISITES DevOps Foundation® Certificate Familiarity with IT software development and operations responsibilities AUDIENCE Anyone interested in learning about DevSecOps practices IT Security Professionals, Practitioners and Managers Testers and Quality Assurance Teams Software Engineers and DevOps Engineers IT Managers Project Managers Managed Service Providers Release Managers and delivery staff Maintenance and support staff Anyone involved in Continuous Delivery toolchain architectures
Security professionals Testers and QA managers IT Managers Project Managers Maintenance and support staff
Enterprise architects Software developers Build engineers Release managers and engineers Operational and infrastructure teams
Course Name: Continuous Delivery Architecture (CDA)® A continuous delivery architect is a a tool-agnostic individual engaged in the design, implementation and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and, potentially, Continuous Deployment. A continuous delivery architect is also involved in defining or integrating underpinning processes, metrics, APIs and cultural considerations. This competency-based certification was created by the DevOps Institute in partnership with Pearson, the world's learning company. Built upon the principles and practices of Pearson’s bestselling book “Continuous Delivery” by Jez Humble and David Farley and the “Continuous Delivery LiveLessons” video course by Jez Humble, the CDA course equips IT professionals with the broad-based competencies necessary to architect and orchestrate effective and efficient automated deployment pipelines. As part of the Pearson partnership, each learner will be provided digital access to the “Continuous Delivery” ebook and video LiveLessons. The course materials will also include practical artifacts, templates and lexicons collected by course author, Marc Hornbeek to assist learners post-class. COURSE OBJECTIVES: The learning objectives for CDA include a practical understanding of: Goals, history, terminology, and pipeline The importance, practices, and transformation of a DevOps collaborative culture Design practices, such as modular design and microservices Continuous Integration (CI), such as version control, builds, and remediation Tenets and best practices of Continuous Testing (CT) Continuous Delivery and Deployment (CD): packaging, containers, and release Continuous Monitoring (CM): monitoring and analysis infrastructure, process, and apps Infrastructure and tools: frameworks, tools, and infrastructure as code Security Assurance: DevSecOps The opportunity to hear and share real life scenarios COURSE / STUDENT MATERIALS: Sixteen (16) hours of instructor-led training and exercise facilitation Digital Learner Manual (excellent post-class reference) Participation in exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional sources of information and communities CERTIFICATION: Successfully passing the certification exam leads to the candidate’s designation as a certified DevOps Continuous Delivery Architect (CDA)®. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. PREREQUISITES: DevOps Foundation® Certification Course Completion of pre-class assignment AUDIENCE: Anyone involved in or interested in learning about the principles of Continuous Integration and Continuous Delivery. Also:
Course Name: Certified Agile Process Owner (CAPO)® This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals. COURSE OBJECTIVES: The learning objectives for CAPO include an understanding of: Basic Agile and Agile Service Management concepts Process owner role and responsibilities Managing and prioritizing a process backlog Creating and utilizing user stories Collaborating with process stakeholders and other process owners Overseeing Agile process design and improvement activities Managing organizational change activities Monitoring and measuring process performance Conducting process reviews and identifying improvements COURSE / STUDENT MATERIALS: Sixteen (16) hours of instructor-led training and exercise facilitation The Agile Service Management Guide and Scrum Guide (pre-class resources) Digital Learner Manual (excellent post-class reference) Participation in unique hands-on exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional sources of information and communities CERTIFICATION: Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. PREREQUISITES: Completion of pre-class assignment Familiarity with Scrum Familiarity with IT and IT services AUDIENCE: Process owners Process managers Employees and managers responsible for designing, reengineering or improving processes Consultants guiding their clients through process improvement initiatives Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes
Course Name: Certified Agile Service Manager (CASM)® This sixteen (16) hour course provides an introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements. COURSE OBJECTIVES The learning objectives for CASM include an understanding of: What it means to “be agile” The Agile Manifesto, it’s core values and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Scrum roles, artifacts and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement—ensuring processes are lean and deliver “just enough” control Agile Process Design—applying Agile practices to process design projects COURSE / STUDENT MATERIALS Sixteen (16) hours of instructor-led training and exercise facilitation The Agile Service Management Guide and Scrum Guide (pre-class resources) Learner Manual (excellent post-class reference) Participation in unique hands-on exercises designed to apply concepts Sample documents, templates, tools and techniques Access to additional sources of information and communities CERTIFICATION Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner. PREREQUISITES Completion of pre-class assignment Familiarity with IT service management processes and ITIL® is recommended AUDIENCE Anyone interested in learning about Agile and Scrum from a products and process perspective Employees and managers responsible for designing, reengineering or improving process Consultants guiding their clients through process improvement initiatives Internal and external suppliers Process stakeholders COURSE LOGISTICS Maximum learners per instructor is 25 Traditional classroom or U-shaped seating arrangement Whiteboard, flipchart, projector
Course Name: Site Reliability Engineering Duration: 16 hours Prerequisite: DevOps Foundation Release date is TBA EXAM AND CERTIFICATION Successfully passing the 90 minute, multiple choice, Blooms Taxonomy levels 1, 2 and 3 exam leads to the DevOps Site Reliability Engineer certificate.
Agile SM Overview
Devops and Agile Service Management Drilldowns, Workshops & Simulations
DevOps Campus... at ITSM Academy Drilldowns and workshops (non-certification) allow individuals and teams to explore and build their DevOps and Agile Service Management capabilities.
DevOps Overview
Value Stream Mapping Facilitation
The Phoenix Project DevOps Simulation
About The DevOps Institute The Association for DevOps Professionals The DevOps Institute (DOI) is the continuous learning community around emerging DevOps practices. Working with recognized thought leaders, DOI is setting the quality standard for DevOps competency-based education and qualifications. DOI’s vision is to facilitate a community where members have access to the most innovative, inspirational and transformational DevOps content, and certifications around emerging DevOps practices and principles. DOI strives to provide content that inspires discussion, collaboration, transformation, and to foster healthy dialogue among global members of various technical backgrounds and experiences. Copyright © DevOps Institute. All rights reserved. DevOps Foundation, Certified Agile Service Manager (CASM), Certified Agile Process Owner (CAPO) , Agile Service Management, & DevOps Practitioner are registered marks of the DevOps Institute.
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About DevOps Campus... at ITSM Academy ITSM Academy announced our DevOps Campus in January 2017. “With the ever growing interest in DevOps and Agile Service Management training, it made sense for us to stand up a campus inside of ITSM Academy. DevOps Campus allows us to laser focus on developing and offering the ever growing list of DevOps and Agile SM courses available,” said Lisa Schwartz, Co-Founder/CEO of ITSM Academy.
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