Market Segment: Hospitality
Service: Service & Maintenance
Owner
CASE STUDY - Service
A Bird's Eye View
Donald J. Trump Trump National Doral Resort 4400 NW 87th Ave, Doral, FL 33178
Trump National Doral Resort
Project Scope: Chiller Upgrades
ORLANDO BRANCH
Result
CASE STUDY
Harper techs perform three operational and one annual inspection on the chillers, pumps and cooling towers.
Solution
Challenge
Project Description Named for a time-tested love story, the Doral Hotel & Golf Course stands as an iconic landmark in South Florida. Real estate developers, Alfred Kaskel and his wife, Doris purchased 2,400 acres of swampland in the late 1950s and began developing what would soon be called the City of Doral (emphasis added). The merged first names of Doris and Alfred signified much more than the relationship between man and woman though; it fully indicated an unbreakable marriage to the land and their future plans for it. To this day, this piece of real estate offers respite from the business of Miami life, providing visitors from all over the country idyllic golf courses and high class accommodations and experiences. In 2012, Donald J. Trump bought the hotel for $150 million and renamed it Trump National Doral Resort. Under this new management, updates and additions were set to occur. One of those integral changes included updating and maintaining the hotel’s mechanical rooms and 2800 tons of chilled water plants. This task was high on the priority list due to the high profile clients and travel-weary guests visiting the hotel every day. Aware of the hotel’s situation, Harper’s General Service Manager, Steve Dobbins, contacted the hotel Facilities Manager, Jose Pedroso, to offer Harper’s 24/7 mechanical and plumbing services. The historic connection between Steve Dobbin’s CEO, Charlie Bacon, and hotel Owner, Donald Trump, set a precedence for the budding relationship between Dobbins and Pedroso, ensuring successful collaboration from the start. And from this proposed partnership and their diligence in proposing solutions that could save the hotel time and money, Jose Pedroso saw the value in working with Harper. So without delay and after bringing Harper Service Sales Representative, Project Description, Continued Paul Dekany, into the conversation, Steve and Jose identified the challenges, planned for the solutions and prepared for positive results. Yet, the hotel’s 24/7 activity and widespread fame posed a problem. The Harper team had to make certain that the air conditioning would not fail the never-ending influx of guests. Through a custom-designed quarterly maintenance program, Harper met this challenge head on by providing a 24/7 peace of mind for the resort's guests and facility personnel. Harper techs perform three operational and one annual inspection on the chillers, pumps and cooling towers. Each visit is designed to maximize the efficiency, minimize unexpected downtime and prolong the useful life of the equipment with the annual inspection being the most comprehensive. Technicians at Trump Doral utilize Harper custom-designed tasks specifically prepared for each piece of equipment. This in turn allows the facility personnel to concentrate on other areas of the resort in order to continue providing an unparalleled guest experience. The result of this maintenance contract is twofold: first, guests are kept happy and cool; and second, a lasting relationship is further established between Harper and Trump Doral, creating a mutually beneficial future for both enterprises. Harper is currently working with the facility personnel to analyze and develop plans to upgrade the building’s automation systems for all 15 of the building sites. The Doral love story of the 1950s lives on through the hotel and golf course settled on the extensive Miami grounds. Harper’s service team is proud to continue with this storied history of the Trump Doral Resort through the unique service and maintenance solutions the company provides.
The result of this maintenance contract is twofold: first, guests are kept happy and cool; and second, a lasting relationship is further established between Harper and Trump Doral, creating a mutually beneficial future for both enterprises.
The hotel’s 24/7 activity and widespread fame posed a problem. The Harper team had to make certain that the air conditioning would not fail the never-ending influx of guests.
