GEARING UP FOR AN AGGRESSIVE GROWTH TRAJECTORY
A Closer Look at Our Mobile Truck Features
Service Spotlight: Body Swaps,
Dickinson: A Top 10 Telematics Solutions Provider
Quarterly Message from the Executive Officer
A Closer Look at Our Mobile Truck Features
June & July Employees of the Month
Dickinson: A Top 10 Telematics Solutions Provider
Dickinson Partners with Triad Diagnostic and Jaltest
From Body Shop to VP of Sales: Jon Holmes' Career
Gearing Up for an Aggressive Growth Tragectory
Safety First from Day 1
Support Our Troops: Sanchez Reports for Active Duty
Ryan Elmlinger Accepts Patriot Award
Service Spotlight: Body Swaps; Truck and TRAILER Needs
We’ve Got Your Paint & Refurbishing Needs Covered
Quarterly Message from Mike Dickinson and Ted Coltrain
Aicardo Sanchez Reports for Active Duty
table of contents
Ted Coltrain and Mike Dickinson
GEARING UP for an
Aggressive Growth Trajectory
Dickinson: Top 10 Telematics Solutions Provider
We’ve Got Your Paint & Refurbishing Needs Covered
With this issue of “Mobile Services Quarterly,” we are thrilled to provide an update on the tremendous growth Dickinson has been experiencing this year, as well as the benefits that growth is already bringing to our customers and our employees.
Here at Dickinson, we’ve always understood that great companies must have a strong foundation of people in order to build and grow upon their success. We have that, and it’s truly the strength of our team that has enabled us to embark on our current strategy of expansion and acquisition.
For Dickinson’s customers, the most obvious advantage of our growth is that we are better able to service their fleets by putting more people and locations where they are, while continuing to build upon the high level of service and innovation they’ve come to know us by. Our acquisitions have been with successful companies that have a great reputation in the industry…companies that share the same mission and values we have in terms of quality, safety and communications. These companies, in turn, are bringing new processes and procedures to Dickinson that our team is learning from and building on to help drive our successful growth even further.
From an employee standpoint, the biggest change this brings is the creation of more opportunities and benefits we wouldn’t be able to provide as a smaller company, from enhanced professional training, to new positions and openings for advancement, to higher compensation for the work they do. When you have a foundation of people as strong as Dickinson’s, you learn pretty quickly that they want to be great at their jobs. Accordingly, we are instituting everything we believe it takes to become the employer of choice in the industry. Our employees embrace the opportunities Dickinson provides to work independently, to take advantage of opportunities, and to take on the challenges inherent in diagnosing and solving our customers’ fleet maintenance issues.
Now, as we continue to grow our company, it’s important that both existing team members and new hires understand what our culture is all about to keep our company moving forward. The changes Dickinson has instituted are all part of our commitment to Maintenance Excellence and what we call our Gold Standard in customer service. There’s a saying around here that Maintenance Excellence starts with ME. You cannot rely on everyone else to do it. You have to believe in it and you have to want to be the best. If you truly believe that, you will deliver it and everything else will follow.
To help everyone stay on track with this commitment to excellence, we have three core pillars:
Our leadership in each of these areas has allowed us to create a company culture that embodies maintenance excellence. We’re taken a strong leap to make sure that safety is at the top of everything we do. We’re able to deliver the highest quality of repair and maintenance, getting things right the first time. And we’ve developed systems that allow for incredibly fast communication to show each of our customers the work being done on their vehicles in full transparency.
Over the years, we have been able to develop a culture where our team members believe in these core pillars of excellence and want to deliver on them every single day. This gives our leadership team a sense of pride that goes beyond what words can say, and will without a doubt be the key to our ongoing success. If you’re not changing as a growing company, then all you’ve ever done is all you’ll ever do. We’re not satisfied with what we did yesterday. We’re looking forward to what tomorrow will bring because we’re confident we’re growing in the right direction, and we know it’s going to be a very exciting time for our company, and our customers. ◼
Our Mobile Truck Features, continued
A Closer Look at Our Mobile Truck Features
At Dickinson Fleet Services, our technicians are at the top of everything we do.
Part of staying true to this commitment means investing in the trucks our team drives.. When you think about it, the truck is essentially their “office” and it’s important that they have all of the tools needed to do their job.
Over the years, have heavily invested in our technicians’ trucks. Our goal is to provide our customers with the best mobile maintenance services in the industry. In order to do this, we’re creating that perfect blend of safety and performance tools on each of our trucks. We know that when our technicians head to a client site, they’re fully equipped with industry leading technology to do their job efficiently and safely. Let’s take a closer look at some of the safety and performance features included on our mobile trucks...
We’re creating a safety culture at Dickinson Fleet Services. This means giving our technicians the ability to not only get to our customers safely, but also perform the duties of their job in the safest possible environment. Here are some of the features on each truck that allow us to make this happen:
Backup Camera - great at assisting drivers in backing up
Drive Cam - provides input to enhance driver safety and analyze accidents
Safety Cones - help techs define work area for safe operations
Safety Ladder - gives techs steady, secure access to hard to reach areas
Service Lighting - ensures that work areas are well lit for efficient troubleshooting and enhanced safety
These safety features gives both our technicians and customers the peace of mind knowing that all work will be completed in the safest way possible. By eliminating this worry, both parties are able to focus on accomplishing the task at hand without distraction. This goes a long way in the transportation maintenance industry for everyone involved.
Achieving peak performance means investing in technology and tools. At Dickinson Fleet, we take great pride in staying ahead of the curve when it comes to tech trends that allow us to better service and communicate with our customers. Here’s a closer look at some of the features on our trucks that allow our techs to work more efficiently...
VANAIR All in One Power System - delivers the power to handle truck repair and maintenance tasks with ease
Pneumatic Tools - enables techs to perform comprehensive repairs powered by VanAir
Triad Diagnostic Solutions - innovative software enables techs to diagnose issues early on any make and model
On Board Tool Boxes - customizable tool compartments provide techs with everything they need to diagnose, maintain and repair your fleet on the spot.
Sage Oil Vac System - efficient vacuum system enables clean, efficient oil changes
Trailer Service Platform - provides better access to entire length of trailer for more efficient service
By combining the latest systems and solutions in the way of available technology we’ve been able to provide our technicians with a suite of tools that’s second to none in our industry. We give them the necessary training to make sure they’re able to get the most out of everything that we provide. After all, technology is only one piece to the puzzle. It takes being knowledgeable and comfortable with it to deliver top notch results. ◼
or call 855-DFS-4111 today!
Dickinson Fleet Services has been recognized by CIO Applications as a Top 10 Telematics Solutions Provider. A featured article is included in the CIO Applications Special Edition Magazine on Telematics. It includes a conversation with our very own Mike Dickinson, Executive Officer, and Pat Fife, CIO of Dickinson Fleet Services. In this article, these 2 key leaders of our company share their insights into our value proposition and the quality fleet management solutions that we offer in the telematics space. You can read the full article here, but we also wanted to share some of the highlights below…
SETTING THE STANDARD FOR TELEMATICS
With technology advancing, Fleet Managers must ensure that their fleet is efficient and safe with minimal expenses and idle time. We’ve been able to establish our company as a leader in the mobile fleet service industry by focusing on delivering excellence in preventative maintenance that encompasses quality, communication, safety, and technology.
“Our fleets of trucks that carry out in-field vehicle repairs are connected through a custom, in-house field service app. This app communicates to our back-office systems with interfaces to capture real-time information about the repairs and maintenance being done on customers’ equipment in the field and bill that up to our customers. On the backside, our customer-facing portal, WebWrench, an online maintenance cost tracking software, allows customers to log in and see all their information that passes through our systems, enabling them to track and control their maintenance costs. From preventive maintenance scheduling and invoicing to observing repair history, we ensure compliance with Department of Transportation (DOT) regulations. That gives Dickinson an edge over its competition,” said Pat Fife.
WHY DEVELOP OUR OWN APPLICATIONS?
As our company began to grow, we knew we needed to find something that would allow us to operate on a national scale. There was a growing need to transmit information efficiently between our technicians, our customers, and our home office. Our Executive Officer, Mike Dickinson captured this vision in the article... (continued)
“We needed to have the ability to work with the customers’ top parameters for maintenance and specialized vehicles by creating and developing our own systems. We were able to create customizable PM forms and customized reporting specific to the fleets and the customer needs of data reconciliation. It was critical to have that ability to react quickly to our customer’s needs,” said Mike Dickinson.
OUR APPROACH TO TELEMATICS & TRUCK MAINTENANCE
At Dickinson Fleet Services, we pride ourselves on taking a unique, forward-thinking approach to our business. We put ourselves in the position to be very agile in the truck repeat and maintenance space by investing in technology resources in-house, rather than outsourcing it. Here’s the way we see things…
“We are an IT company that focuses on truck maintenance, always looking for ways to develop and enhance our service on a frame with a hint of innovative ideas and technologies. All our systems are developed internally that allow us to react quickly towards customer needs in order to stay ahead of the competition and start development well in advance,” said Mike Dickinson.
PROCESSING CLIENT INFORMATION IN THE TELEMATICS SPACE
We want to use technology to our advantage. This means providing information in real-time during every step of the process – from scheduling to completion. With each new tool we develop, our efficiency and communication are improved throughout the truck maintenance and repair process.
“Since we perform repairs in the field, we capture customers’ information from cradle to grave. From scheduling to initiating work at the customer’s location, to sending push reports of the work performed to the customer and reporting that bulk of information, the customer can keep an archive of all the tasks performed using our fleet management system,” said Pat Fife. ◼
READ THE FULL FEATURED ARTICLE:
For a more in-depth look at how we’re using telematics, what our employee onboarding process looks like and what the future holds at Dickinson Fleet Services, you can read the full article featured on the CIO Applications website here.
HAVE QUESTIONS OR NEED HELP?
Contact us online or call 855-DFS-4111
Recognized by CIO Applications
as a Top 10 Telematics
July Employee of the Month
We’re pleased to announce that our Employee of the Month winner for July is Randy Hester!
Over the past month, Randy has really stepped up his role in the company to go above and beyond the call of duty. He has continued performing admirably in his original position as PM Scheduler in assistance to the Fleet Management department, while at the same time acquiring skill in his new role as Corporate Trainer, facilitating and delivering the bulk of content for New Employee Orientation. It takes a lot to perform both duties at such a high level. Randy has worked extremely hard, putting in the hours needed to be successful at both. He has also demonstrated skill in handling the varied types of interesting eventualities that can occur during the TRAIT sessions with aptitude and sound judgement.
Congratulations to Randy Hester, the July Employee of the Month! Randy will receive 2,000 points with YouEarnedIt, which he may use to “buy” rewards in addition to a $100.00 gift card. We truly appreciate all you do for our company.
EMPLOYEE of the MONTH
June Employee of the Month
Each department Manager nominated one person, but it was Jason Cress who went above and beyond contributed to the company as a leader in a way that is outside of his regular position description.
Jason is from our Sales-Business Development 70-007 division. He has been employed at Dickinson Fleet Services for 4 years, excelling in customer service both to his internal and external customers. During the month of June, he turned in great numbers, while covering the duties of the RSM out for vacation. In doing all of this, we was still able to lead the team in total sales for the month. Jason supports his fellow technicians with guidance and advice in a mentor capacity, while displaying complete professionalism with his customers.
Congratulations to Jason Cress, who will receive 2,000 points with YouEarnedIt, which he may use to “buy” rewards and a $100.00 gift card. This is just a small token of our appreciation for all you do.
Dickinson Fleet Services is launching a companywide employee recognition program to honor the hard working men and women who make up our company. June 2018 is the first month for this program and we’re excited to kick things off with our first honor going to an incredible individual who went above and beyond the call of duty throughout June.
All Makes. Full Training. Expert Support.
Jaltest is a true all-makes diagnostic solution using software with full OEM coverage and functionality for class 3 through 8 trucks, reefers and trailers. That means coverage for over 100 brands of vehicles and component manufacturers for commercial vehicles, along with dozens of off-highway equipment manufacturers, all in one PC based tool. Jaltest software includes hundreds of thousands of diagnostic trouble codes, along with tens of thousands of troubleshooting guides, wiring schematics, technical data, bi-directional testing capabilities, parameter resets and calibrations.
Together, Dickinson and Triad are teaming up to provide complete implementation, training and support of the Jaltest Single Source Solution for Dickinson’s nationwide base of fleet customers. As Greg Reimmuth, president and GM of Triad, says “we are extremely happy to partner with Dickinson and supply them with the best diagnostic tools and support in the industry. Triad focuses solely on the support and training of Jaltest, as we know it is the best tool available in North America today. We ensure that Dickinson maximizes their investment by performing initial and ongoing training, a repair hotline and our exclusive hot swap services for the diagnostic platform in case our customer’s tool is inoperable or damaged. This ensures that Dickinson never goes for more than a portion of a day without a dealer level diagnostic tool to support their customers.”
What It Means to Dickinson’s
Utilization of the Jaltest system will allow Dickinson’s technicians to focus on diagnosis, maintenance and repairs with the best ongoing training to back them up while they are working on customer vehicles. Technicians needing assistance while servicing vehicles can call the Triad Technician Support Hotline Service to assist them in following proper diagnostic and repair procedures all the way to completion. The Triad Hotline is staffed by experienced, ASE-certified technicians fully trained in diagnostics, electrical and emissions-based issues as well as the features, functionality and navigation of Jaltest software.
Ted Coltrain, general manager of Dickinson Fleet Services, says “Dickinson has a commitment to service our ever-growing customer base to the highest level. We know first hand the challenges of having all the diagnostic tools needed, the associated training, and quite candidly the complexity and expense of supporting the various diagnostic applications in our multiple shops. We also invest heavily in our people and there is no one more important within the Dickinson family than our technicians. They are presented with difficult to repair vehicles and need the capabilities and information to successfully satisfy our customers repair and maintenance requirements.”
Ted continues, “By accurately diagnosing and repairing the vehicle correctly the first time, we’ve seen an increase in customer satisfaction and related vehicle uptime all while realizing greater efficiencies from our technicians and overall shop operations. In addition, we have worked with many of our customers to provide a full diagnostic scan prior to beginning to work on the vehicle. This allows us to identify other potential issues that may not be related to the original complaint, convey this information to the customer and allow them to make a decision on corrective action. Dickinson is committed to providing the highest quality services to our customers and the investment in Jaltest coupled with the partnership of Triad has tremendously upgraded our ability to do so.” ◼
Jaltest Off-Highway Full Kit (above)
and Off-Highway Cable Set (below)
Fleet technology is getting more advanced every day. And more complicated. There are numerous makes of vehicles. Stringent EPA regulations. Advanced safety systems generating new vehicle sensors, diagnostic codes and electrical maintenance requirements. And a profusion of different OEM diagnostic systems to deal with.
At Dickinson, we are constantly working to develop more effective, cohesive and economical ways to address the proliferation of systems and fleet maintenance requirements of our customers. Now, in partnership with Triad Diagnostic Solutions, we’ve made a major investment in the most comprehensive diagnostic tool and related support in the industry…the Triad Jaltest Single Source Solution.
Dickinson: a Top 10 Telematics Solutions Provider, continued
Dickinson Upgrades Diagnostic Capabilities with Triad Diagnostic Solutions and Jaltest
From Body Shop
to VP of Sales
Jaltest Commercial Full Kit
Jon Holmes’ Career Advancement at Dickinson
Dickinson Upgrades Diagnostic Capabilities with Triad Diagnostic Solutions and Jaltest, continued
It all started when Jon Holmes’ Aunt said she could get him a part time job washing trucks in the body shop at Dickinson Fleet Services. Little did Holmes know this was just the beginning of a now almost 14 year career at a company that feels more like a family.
“The day I got there (Dickinson Fleet) for my interview, Bob Dickinson (owner), was standing in the lobby when I walked in. He asked me why I was there and I told him to interview for a job back in the body shop unless he had something for me in sales. Just a few months later, there was a sales management job opening and the rest is history,” Holmes said.
Prior to coming to Dickinson, Holmes was doing landscaping and running a small company of his own. Through his experience, Holmes had picked up some skills in sales and customer relations that he was eager to develop. When it came time to look for candidates for the sales management opening, Bob Dickinson had remembered talked to Holmes and reached out.
Holmes really embraced his new role and started experiencing great success right out of the gate. After winning Rookie of the Year during his first year in sales at Dickinson and Salesman of the Year the next, Holmes was ready to take on even more responsibilities and career growth. Over the next 10 plus years, he would relocate to Tampa, Chicago and back to Tampa taking on key roles as a General Manager, Operations Manager and Vice President of Sales for the South Region. All of this, leading him to where he’s at today as Vice President of Sales for the entire West Region of the company.
Opportunity & Career Growth
“The thing that I love here (at Dickinson Fleet) is the opportunity for career growth and advancement. This is an exciting place to work if you’re up for stepping out of your comfort zone, learning new skills/parts of the business and potentially relocating at times.”
“You just won’t get this type of opportunity anywhere else in the industry. It’s an opportunity to advance your career. It’s an opportunity to invest in your skills. But most of all, it’s an opportunity to be a part of something that’s changing the way truck maintenance is being delivered today.”
Environment & Technology
“From the beginning, I was always very impressed by the company. I loved the hands-on approach that the owners had. It didn’t matter what your role was in the company, everyone knew your name. To this day, I very much love this same family approach. It’s take care of your personal family, your work family, It’s about making sure your team is healthy, happy and engaged.”
“It’s a fast paced, fun place to work and we tackle everything as a team here. Whether it’s a technical or sales issue, we do it together as a team. Again, if you’re looking for a place to start your career there’s not a better place in the industry due to the opportunity for amazing growth and the opportunities that we have daily.”
Over the years, Holmes has certainly seen technology evolve as well and he had this to say about how Dickinson has embraced this change:
“From a sales perspective, our technology is second to none. We just don’t have competition that has this type of technology in our industry. From an employee standpoint, the technology makes it convenient, clean and easy. Our technology brings immediate answers to questions that typically took 2-3 days to answer.“
We’re fortunate at Dickinson Fleet Services to have employees like Jon Holmes who have remained committed to our company over the years through all the change and growth that has come our way. We’re glad we’ve been able to provide them with career advancement opportunities, but even more proud of them for being willing to accept the challenge and succeed. ◼
GEARING UP for an Aggressive Growth Strategy, continued
It’s hard to believe that more than 20 years ago,
Dickinson Fleet Services started out as just 4 people working in a living room. Over the years, we’ve been fortunate enough to expand our company as we’ve realized success. The past couple of years in particular, we’ve really been very aggressive with our growth strategy by way of company acquisition. While each move we make means taking a leap, we’re focused on doing what’s best for our team and customers.
Over the past 14 months, we’ve been able to acquire 4 companies. Each acquisition has given us the ability to add a new piece to the puzzle. Overall, we’ve been able to increase our service area as well as the number of services we are able to provide each client. On top of that, we’ve been able to offer our employees with incredible career advancement opportunities with each step forward. Here’s a rundown on some of our key acquisitions….
Truck PM Plus - August 2018
In August of 2018, we announced the acquisition of Truck PM Plus from Bridgestone Americas. With service locations in Florida, Texas, California and Illinois, Truck PM Plus is a premier truck and trailer maintenance provider offering mobile services, shop services, and dedicated on-site services. The acquisition of Truck PM Plus gave us the ability to continue to expand our service area while adding additional qualified, experienced repair and maintenance technicians to our team.
Over the last few years, Truck PM Plus had expanded to seven service locations in Florida, added service locations in Texas and Arizona, begun operating dedicated facilities in Illinois and California, and laid the groundwork to open several new service locations through the southeastern United States.
Outsource Fleet Services - June 2018
In June of 2018, we announced the acquisition of Outsource Fleet Services with operations in Chicago, Columbus, Atlanta, Dallas/Fort Worth and Southern California. Outsource Fleet Services provides flexible, innovative solutions specifically designed for truck and trailer maintenance. This strategic move gave us the ability to enhance the on-site mobile service capability that we already has in these markets. The increased presence will allow Dickinson Fleet Services to expand on-site mobile fleet services and provide a complement of new shop facilities while servicing current customers with greater resources.
Fleet Enterprises - April 2018
In April of 2018, we announced that we were able to acquire Fleet Enterprises with operations in Michigan, Ohio, Indiana, Pennsylvania and Tennessee. This was a huge move in that it allowed us to be more aggressive with rolling out our new mobile trailer repair services to even more customers across the U.S. Acquiring Fleet Enterprises means we get to tap into a service and technology platform that already exists to enable us to provide a superior level of semi-trailer repair service for our customers.
Reliable Mobile Services - June 2017
In June of 2017, we announced the acquisition of Reliable Mobile Service of Chicago, Illinois. Reliable Mobile Service has over 20 years of experience servicing light, medium and heavy duty vehicles in the Chicago market, featuring a state-of-the-art shop facility, mobile on-site units and a strong talent pool of employees dedicated to excellence in the market.
This was a huge move in that it enabled us to get a stronger foothold on a huge market in the Midwest. Additionally, we instantly brought on board a group of highly trainer professional technicians along with a truly incredibly facility and more mobile units.
Company Growth = Career Growth
While we’ve been exciting about each acquisition for its own reasons, we’re perhaps most excited about the amount of career advancement opportunities we’ve been able to provide our team. With each new move, comes new opportunities for our managers all the way to our technicians. If they’re eager to grow, we’re eager to help them step up the plate by taking on new roles and expanding their skillset. Most importantly, we’re committed to providing our team with the training and support they need to realize their full potential as our company does the same. ◼
SAFETY FIRST — FROM DAY 1
This year, 2018, has been all about growth mode. We’ve done it one company acquisition at a time. Each time we grow, we’re not only adding to the number of employees, but the number of vehicles in our fleet as well. When this happens, we have to continue to evaluate our commitment to “Safety First.” This means making sure that it’s communicated from the beginning that safety is our number on objective. In order to make that happen, we’ve put systems and training in place that kicks off Day #1.
Not just a Safety Program,
a Safety CULTURE
At Dickinson Fleet Services, we aren’t just building a safety program - we’re building a safety culture. This means making our commitment to safety apparent the instant a new employee becomes a member of the Dickinson Fleet Services family. We want to begin our acquisition process with a clear and positive message to all onboarding employees. This means having a clear path for each one of them to follow as they begin their service at our company.
A true safety culture involves people. These people are current DFS employees and newly hired employees through acquisition. Everyone plays a role in making up our safety culture. This role is communicated through acquisition safety orientations. Safety Orientations that are conducted with our acquisition employees is a time to introduce the importance of safety in our organization. It is a face to face meeting scheduled on site at each new acquired location. During our safety orientations, we introduce the DFS safety mindset and attitude. It is a time to review safety policies, regulations and compliance standards.
We make sure that each technician at Dickinson Fleet is trained to be able to identify hazards and understand their potential risks. Technicians are instructed on the best way to report unsafe situations to assist in the prevention of injuries and accidents. We understand that our technicians are also drivers. Not only do they need to be equipped to do repairs and maintenance safely on other trucks, but they need to have the resources to drive themselves safely as well.
Protecting Our Progress
We’ve worked hard over the last couple of years in particular to really hammer home the message of Safety First. Now, as we continue to grow aggressively, it’s imperative that we sustain a high standard of safety by beginning with a strong emphasis on safety from day one. Not only will we continue to challenge everyone in our company to raise the bar when it comes create a new, higher standard of safety; one acquisition at a time. ◼
Accepts Patriot Award
Dickinson Fleet Extends Support as Technician Reports for Active Duty
Dickinson Fleet Services would like to extend well wishes to our very own Aicardo Sanchez as he is deployed to Afghanistan for active duty. Sanchez is a fine technician at our shop location in Tampa, Florida and we’re honored to secure his job with our company while he is serving our great country.
Sanchez will leave April 22nd for Texas and then on to Afghanistan where he will be deployed until April of 2019. He has been part of the Army National Guard for 8 years, and has been able to serve on several missions while at Dickinson Fleet Services.
Sanchez believes that being in the Army National Guard is part of his calling saying,
“I feel like I have to do more. In the service, I feel I am doing something extra and helping others around the world.” He goes on to say, “I’m very grateful, Dickinson has supported me a lot. I have left many times on different missions and when I return they are always happy to welcome me back to work. It is the best support I have had from any company and I am very appreciative.”
As part of our partnership with ESGR (Employer Support of the Guard and Reserve) we are committed to providing the best support possible to National Guard and Military reserve members. In addition to providing job opportunities to Veterans, we’re here to stand behind those who may be called for active duty. We appreciate the values, leadership, and unique skills Service members bring to the workforce and will encourage opportunities to hire Guardsmen, Reservists, and Veterans. We feel this is one of the best ways we can show our appreciation for the sacrifices that these men and women make for our country. We have the highest regard for Aicardo Sanchez and his family as he continues his service to our great nation. ◼
ESGR is supported by a network of more than 3,750 volunteers in 54 committees located across all 50 states, the District of Columbia, Guam-CNMI (Commonwealth of the Northern Mariana Islands), Puerto Rico, and the U.S. Virgin Islands. Volunteers, hailing from small business and industry, government, education, and prior military service bring a vast wealth of experience to assist in serving employers, Service members, and their families. Together with Headquarters ESGR staff and a small cadre of support staff for each State Committee, volunteers work to promote and enhance employer support for military service in the Guard and Reserve.
Dickinson Fleet Services (DFS) is honored to announce that Mr. Ryan Elmlinger has received the Department of Defense Patriot Award. This prestigious award to recognize employers who support those serving in the military was presented in a ceremony on August 28th, 2018.
Ryan was nominated by Nick Robinson, Cincinnati Shop Service Manager at DFS, who said, “Ryan has been 110% supportive since my re-enlistment. His drive to hire and also support the Veterans we have in our region means more to us than we can explain. This may seem to some as a “little” ordeal but to those of us in uniform, past and present, this is a HUGE deal. In closing, Ryan is not only a great friend, manager and mentor, he is also extremely deserving of this award.”
An employee serving in the National Guard or Reserve, or the spouse of a Guard or Reserve member, may nominate individual supervisors and bosses for support provided directly to the nominating Service member and his or her family. Patriot Awards are awarded to individual supervisors, not to an entire staff or organization as a whole.
At DFS, we’re proud to offer career opportunities to those who have sacrificed so much for our country by allowing for things such as flexible schedules, time off from work prior to and after deployment, caring for families, and granting leave of absences if needed. Our goal is to create an environment where these individuals feel valued and supported. It is humbling to see members of our team, such as Nick, nominating their supervisors for such an honor as the Patriot Award. ◼
One call for all of your truck repair and maintenance needs. Work completed on YOUR schedule at YOUR location, not offsite during regular shop hours. That’s the convenience that we offer to our clients all throughout the U.S. Well, now that one call isn’t just for your trucks, it’s for all your TRAILER service as well. This means you can truly have one point of contact for the entire health of your fleet. That’s a huge deal in the transportation industry.
Trailer Service Expansion Through Acquisitions & Training
Through immersive training and a series of strategic acquisitions, we’ve been able to significantly expand our trailer services over the last year in particular. In August of 2018, we acquired Truck PM Plus from Bridgestone Americas. This instantly allowed us to bring on the resources of a premier truck and trailer maintenance provider offering mobile services, shop services, and dedicated on-site services. Further, it gave us the opportunity to expand our team with technicians who are seasoned in the trailer maintenance category. As you can imagine, this was a big win for our company, but most importantly our clients as we continue to invest in trailer maintenance.
Earlier this year (April), we were able to acquire Fleet Enterprises. This helped us strengthen the backbone of our trailer repair services by allowing us to tap into a service and technology platform that already had a proven track record for being successful. Additionally, it also gave us the ability to extend our trailer repair and maintenance services out to an even greater geographic footprint.
But all of this is only as good as the training that we provide our team of talented technicians. While we were able to utilize the experience of the personnel at the companies we acquired, we knew it was still imperative for us to develop our own internal trailer repair and maintenance training tools. This gives us the ability to quickly get our team up to speed with consistent education that enables them to expand their skill set. It will also allow us to develop a framework for bringing new hires in to specialize in just trailer services.
Investing in Equipment
Our mobile trucks utilize state of the art technology to give our technicians everything they need to focus on their work in the safest, most efficient way possible. Over the past couple of years, we have been investing significant resources in equipping these trucks with additional features such as elevated platforms to put them in the best position (literally) to complete trailer maintenance. This further echoes our commitment to SAFETY FIRST in everything we do. Not only do we want to grow this service area of our company, but we want to do it in the safest possible manner.
We’ve been blown away by the response from our customers to adding this trailer repair and maintenance service to our portfolio. Our plan is to continue testing and utilizing the best resources on the market to continue to take this area of our business to the next level one satisfied client at a time. ◼
SERVICE SPOTLIGHT continued
Complete Body Swaps
With our company growth in recent years, we’ve been able to expand not only our service area; but the breadth of services we offer our customers as well. We’re proud to be a Nationwide leader in mobile repair/
maintenance and we’re not stopping there. We’re now able to offer complete body shop services including; body swaps, trailer repair, welding & fabrication and collision repair complete with paint & refurbish. For this service spotlight, let’s take a closer look at our body swaps.
A body swap can be a big undertaking, that at the same time presents big time cost savings potential. It’s exactly as it seems, taking the parts of the body of one truck that’s working great and swapping them with another to improve performance while lengthening the life of the truck. Before taking on any type of body swap project, it’s important to do a full discovery process outlining the goals of the body swap. Each body swap is typically unique in nature and requires a good deal of planning. That’s where our group of highly trained technicians come in to provide the best comprehensive recommendations and advice to our customers.
With any body swap, it’s important to take into account what you’re looking to modify, replace, and where you’re willing to compromise. This includes paying particularly close attention to the wheelbase, track width(s), frame width(s), frame length(s), overall shape; the “rises” and “dips” in the chassis rail, engine compartment, fuel tank locations, etc Proper measurements need to be done before proceeding with any work and it’s always a good item to obtain a copy of both factory vehicle owner’s manuals ahead of time.
By putting a proper plan in place that meets the needs of the customer, we’re able to streamline the work as much as possible by making sure all equipment and personnel is on hand for the swap. This makes the execution of a complete body swap more time and cost effective for everyone involved. When done correctly, a complete body swap will include freshening the bearings, brakes, shocks, fluids, plugs, wires, etc so that all bases are covered. After all, the goal is the have the new and improved truck running as efficiently as possible.
Interested in a Complete Body Swap?
If you’re considering a body swap for trucks in your fleet, contact us to today for more information. We can share some insight from recent body swaps that we’ve completed where great improvements have been realized. Rest assured, the team here at Dickinson will always be here to help you make the right decision for the overall health of your fleet. ◼
One Call for ALL
of Your Truck and TRAILER Needs
In addition to full body swaps, Dickinson Fleet Services is also proud to offer paint and refurbish services. Now, not only are we able to provide everything you need under the hood, we’ve got the exterior covered as well. This is yet another step in the direction of becoming all encompassing in the way of providing our customers with everything needed for your fleet to look and perform its best.
With any paint and refurbish service, the goal is to always get the truck back to like new condition as soon as possible to minimize downtime. Our paint matching service allows us to get a perfect match every time so the truck can be restored to its original color. Additionally, we use only the highest quality of materials during the refurbish process so the truck’s lifespan will not be cut short.
During each project we take on, we meet with our customers to assess any damages and determine the goals. The most important thing is setting realistic expectations within the client’s budget. We’re able to utilize technology to communicate with our customers during the process so they’re always up to date.
The tools and training that we’ve invested in at Dickinson Fleet Services allow us to handle small projects, all the way up to more extensive ones. We’ve got a team of individuals with years of experience who have been trained to handle all different types of makes and models. So whether you’re looking to repaint truck cabs, restore the chassis underbody and frame rails, buff and sand blast to remove rust and debris before repainting or weather proofing, we’ve got you covered.
Need Insurance Help?
Need help working with insurance? Not a problem. Our staff is here to help you throughout the process to make sure things go as smoothly as possible. Much like with our mobile maintenance and repair services, our goal is to always act as an extension of your business helping you in the areas where you need it the most. We’ve got the experience on working with the insurance companies and can help you get the answers you need.
More than Just Maintenance
At Dickinson Fleet Services, we’re more than just your truck repair and maintenance partner. We’re your number one resource for all things related to your fleet health. This include bumps and bruises that are bound to happen when you’re logging some serious miles. We’ll handle your paint and refurbishing needs so you’ve got one less thing to worry about and one less phone call to make. ◼
Your Paint & Refurbishing
4709 West 96th Street
Indianapolis, IN. 46268